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Resolved Plesk update 18.0.55 not updating

P

petere

New Pleskian
Server operating system version
Ubuntu 22.04.3 LTS
Plesk version and microupdate number
18.0.54 Update #4
Initially i was getting the System Updates tool is already installing updates in automatic mode. Please try later. so i run #plesk installer stop which then allow the update to be available, i tried to update but it failed with error log saying Error: The 'apt' utility failed to install the required packages. the site still works ok, never had any problems before updating, any help please,
 
Hi
Hope this helps?

[
Building dependency tree...
Reading state information...
Package fail2ban is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package libaps is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-librdbmspp is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-platform-runtime is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package psa is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-core is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source
However the following packages replace it:
plesk-core-utilities plesk-control-panel plesk-backup-utilities

Package plesk-backup-utilities is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source
However the following packages replace it:
plesk-core

Package plesk-service-node-utilities is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source
However the following packages replace it:
plesk-backup-utilities

Package plesk-control-panel is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-ui-library is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-core-utilities is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package psa-locale-base-en-us is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-dns-bind-driver is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-engine is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package sw-engine is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-fail2ban-configurator is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-l10n is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-lmlib is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-mail-pc-driver is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package psa-mail-driver-common is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-release is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-repair-kit is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package plesk-roundcube is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package psa-vhost is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

Package psa-autoinstaller is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

E: Unable to locate package pp18.0.55-bootstrapper:amd64
E: Couldn't find any package by glob 'pp18.0.55-bootstrapper'
E: Couldn't find any package by regex 'pp18.0.55-bootstrapper'
E: Unable to locate package sw-engine-cli-5.55:amd64
E: Couldn't find any package by glob 'sw-engine-cli-5.55'
E: Couldn't find any package by regex 'sw-engine-cli-5.55'
E: Version '1.0.13-ubuntu.22.04.230817.1224' for 'libaps' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-backup-utilities' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-control-panel' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-core' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-core-utilities' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-engine' was not found
E: Version '2.0.4-ubuntu.22.04.230817.1224' for 'plesk-librdbmspp' was not found
E: Version '0.2.6-ubuntu.22.04.230817.1224' for 'plesk-lmlib' was not found
E: Version '1.0.4-ubuntu.22.04.230817.1224' for 'plesk-platform-runtime' was not found
E: Version '18.0.55.0-v.ubuntu.22.04+p18.0.55.0+t230825.0812' for 'plesk-release' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-repair-kit' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-service-node-utilities' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-ui-library' was not found
E: Version '18.0.55-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'psa' was not found
E: Version '3.55.0-ubuntu.22.04.230815.1841' for 'psa-autoinstaller' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'psa-locale-base-en-us' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'psa-vhost' was not found
E: Version '5.55.1-ubuntu.22.04.230817.1224' for 'sw-engine' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-dns-bind-driver' was not found
E: Version '1:1.0.2-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'fail2ban' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-fail2ban-configurator' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-l10n' was not found
E: Version '1.6.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-roundcube' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'plesk-mail-pc-driver' was not found
E: Version '18.0-v.ubuntu.22.04+p18.0.55.0+t230825.0745' for 'psa-mail-driver-common' was not found

[2023-09-06 10:46:11.095666]

Installation will not continue
[2023-09-06 10:46:11.107295] Execute command /opt/psa/admin/bin/send-error-report install --version 18.0.55
[2023-09-06 10:46:11.108434] Warning: Failed to detach from parents cgroup, installer might be unexpectedly killed later by the system
[2023-09-06 10:46:11.117475] Error: The 'apt' utility failed to install the required packages.
Not all packages were installed.
Visit https://support.plesk.com/ to search for a solution.
 
Please try
# plesk repair installation
If this does not fix the issue, please contact support, because it seems that either lots of stuff is missing on the server or some version information is wrong. Probably a previous update failed or got stuck.
 
Tried Plesk diagnose & repair and got this ERROR:Unable to retrieve repository configuration from autoinstaller: autoinstaller is busy Bootstrapper repair finished. Errors occurred while performing the following actions: fix Plesk packages permissions.
Then tried # plesk repair installation ERROR:Unable to update packages index command/usr/bin/apt-get update -0 dir;;ect;;sourcelist=tmp/tmp5forghik return non-zero exit status 100
appreciate your help.
 
Contacted IONOS support they advised me to restart server or SHH reboot, it has now updated to 18.0.55.
Thanks for all your help
 
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