Issue Plesk Update failed - 17.8.11

[boosterfan]

Error:
"
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)
Details: Downloading file products.inf3: 0%
Download .... (many things)
Checking for installed packages...
Downloading file PSA_17.8.11/plesk-17.8.11-deb9.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-17.8.11-deb9.0-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb9.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb9.0-x86_64.inf3: 100% was finished.
Download... many things
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Hit:1 Index of /debian-security stretch/updates InRelease
Hit:2 http://autoinstall.plesk.com/debian/PSA_17.8.11 stretch InRelease
Ign:3 http://mirror.hetzner.de/debian/packages stretch InRelease
Hit:4 http://autoinstall.plesk.com/debian/SITEBUILDER_17.8.12 all InRelease
Ign:5 Index of /debian stretch InRelease
Hit:6 http://mirror.hetzner.de/debian/security stretch/updates InRelease
Hit:7 http://autoinstall.plesk.com/debian/PMM_0.1.10 stretch InRelease
Hit:8 Index of /debian stretch-updates InRelease
Hit:9 http://mirror.hetzner.de/debian/packages stretch-updates InRelease
Hit:10 http://autoinstall.plesk.com/debian/PHP70_17 stretch InRelease
Hit:11 http://mirror.hetzner.de/debian/packages stretch Release
Hit:12 http://autoinstall.plesk.com/debian/PHP71_17 stretch InRelease
Hit:13 http://ftp.de.debian.org/debian stretch Release
Hit:14 http://autoinstall.plesk.com/debian/PHP72_17 stretch InRelease
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch InRelease
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch Release
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:21 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:22 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:21 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:22 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:21 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:22 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:21 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:22 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:21 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:22 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Err:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main amd64 Packages
404 Not Found [IP: 46.105.121.84 80]
Ign:20 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:21 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:22 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Reading package lists...
W: The repository 'http://updates.atomicorp.com/channels/tortix-common/debian stretch Release' does not have a Release file.
E: Failed to fetch http://updates.atomicorp.com/channels/tortix-common/debian/dists/stretch/main/binary-amd64/Packages 404 Not Found [IP: 46.105.121.84 80]
E: Some index files failed to download. They have been ignored, or old ones used instead.
Warning: there are errors in 'apt-get update'
Detecting installed product components.
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
Synchronizing the Debian APT package index files...
Hit:1 http://security.debian.org/debian-security stretch/updates InRelease
Hit:2 http://autoinstall.plesk.com/debian/PSA_17.8.11 stretch InRelease
Ign:3 http://mirror.hetzner.de/debian/packages stretch InRelease
Hit:4 http://autoinstall.plesk.com/debian/PMM_0.1.10 stretch InRelease
Ign:5 http://ftp.de.debian.org/debian stretch InRelease
Hit:6 http://mirror.hetzner.de/debian/security stretch/updates InRelease
Hit:7 http://autoinstall.plesk.com/debian/PHP72_17 stretch InRelease
Hit:8 http://ftp.de.debian.org/debian stretch-updates InRelease
Hit:9 http://mirror.hetzner.de/debian/packages stretch-updates InRelease
Hit:10 http://ftp.de.debian.org/debian stretch Release
Hit:11 http://mirror.hetzner.de/debian/packages stretch Release
Ign:12 http://updates.atomicorp.com/channels/tortix-common/debian stretch InRelease
404 Not Found [IP: 192.99.9.170 80]
Ign:17 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main all Packages
Ign:18 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main i386 Packages
Ign:19 http://updates.atomicorp.com/channels/tortix-common/debian stretch/main Translation-en
Reading package lists...
W: The repository 'http://updates.atomicorp.com/channels/tortix-common/debian stretch Release' does not have a Release file.
E: Failed to fetch http://updates.atomicorp.com/channels/tortix-common/debian/dists/stretch/main/binary-amd64/Packages 404 Not Found [IP: 192.99.9.170 80]
E: Some index files failed to download. They have been ignored, or old ones used instead.
Warning: there are errors in 'apt-get update'
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.8.11/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 0%
Downloading file PSA_17.8.11/examiners/php_launcher.sh: 100% was finished.
Checking whether the package dependencies are resolved.
E: Version '17.8.11-debian9.0.build1708180823.15' for 'psa-locale-base-en-us' was not found
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...
---------------------- `apt-get` output ---X---
Collecting error details into the log file...
ERROR: Installation will not continue
The apg-get failed with the following message:
Reading package lists...
Building dependency tree...
Reading state information...

Not all packages were installed.
Please contact product technical support.
"
What to do?

 

[IgorG]

Try to run

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

before upgrade for fixing this issue.

 

[boosterfan]

Hello, it is not working...

We're getting still the error...

"Installation wird nicht fortgesetzt

Die Ausführung von apg-get ist mit folgender Meldung fehlgeschlagen:
Reading package lists...
Building dependency tree...
Reading state information..."

 

[m3lezZ]

plesk repair installation -y -v

 

[boosterfan]

Update still not working..

 

[m3lezZ]

Could you please post the log?
Logs:

• /var/log/plesk/installer/autoinstaller3.log
• /tmp/autoinstaller3.log

 

[boosterfan]

How can i copy it from ssh or access it from plesk?

 

[m3lezZ]

Connect to your server via SSH, open the file with "less", "cat" or an editor of your joice.

Than you can copy it.

 

[boosterfan]

Ok, here are the files...

 

[m3lezZ]

Performing the dist-upgrade from Debian 6,7,8 and Ubuntu 12:
Preparing server for upgrade

1. Create a full server backup. Before the upgrade, make a full server backup. Also notify the customers about upcoming downtime of one to three hours.
   
   
2. Consider to remove sources list backup files which might be left from previous dist-upgrade:
   • /etc/apt/sources.list.saved_by_plesk_distupgrade
   • /etc/apt/sources.list.d/50sw_autoinstaller.list.saved_by_plesk_distupgrade`
3. Run pre-upgrade helper script (in this case dist-upgrade from Debian 8 to Debian 9) and prepare Plesk and the system for the upgrade:

# /opt/psa/bin/distupgrade.helper.deb8-deb9_pre.x64.sh

The script logs all its actions in /var/log/plesk/install/plesk-distupgrade.log.

4. For upgrade from Debian 6,7 disable switching to systemd during the dist-upgrade by creating the file /etc/apt/preferences.d/local-pin-init:

# echo -e "Package: systemd-sysv\nPin: release o=Debian\nPin-Priority: -1" > /etc/apt/preferences.d/local-pin-init

Performing the dist-upgrade

1. Update source.list file and configure repository for the OS release that is going to upgrade to. For example, for upgrade from Debian 8 to Debain 9

# cat /etc/apt/sources.list
deb http://deb.debian.org/debian stretch main contrib non-free
deb http://security.debian.org/debian-security/ stretch/updates main contrib non-free
deb http://deb.debian.org/debian stretch-updates main contrib non-free

2. Update information about system packages:

# apt-get update

3.Upgrade the system:

# apt-get dist-upgrade

If Plesk Onyx 17.8 is installed, dist-upgrade should be performed by the execution of the script below:

# /opt/psa/bin/distupgrade.helper.deb8-deb9.x64.sh

For more information

 

[boosterfan]

We use debian 9.5 and plesk is:

Plesk Onyx
Version 17.8.11 Update #17, last updated: 25. Aug. 2018

?

 

[TomBoB]

Just like another colleague, this sounds very much like a atomicorp / debian 9 issue with modsecurity.

Try the following: remove modsecurity (temporarily), run the update, and reinstall modsecurity. Should do the trick.

Cheers,
Tom

 

[boosterfan]

Thanks for your answer.. But it is still not working.. I deinstalled mod_security, but update still not working...

 

[Lrnt]

How did you solved this?

 

[boosterfan]

There was no way to solve this in any way and we tried for days. So we decided to do a new installation with the use of some parts of our backups. We just wanted to change the server to a newer one (i7 to ryzen 7). So we could do both in one step. Now we are on Debian 9.9 and Plesk Onyx Version 17.8.11 Update #52 and everything is working fine since the change...

EDIT: But we had some other issues. Do you use mod_security? If yes, just create a free account and configure Comodo ModSecurity for it. Perhaps this can help. In older plesk versions aotomicorp makes problems. In newer versions there is just Comodo ModSecurity.