Plesk Upgradation Failed (7.5.4 > 8.3.0)

[vprasad84]

hi,

we were running plesk 7.5.4 on our rhel4 server. we try to run the updater from plesk & the releases were listed. we chosed the release 8.3.0 & in the packages list, the base packages & other packages were selected for install. On clicking on install, the install process begin & after few time we could not connect to plesk cp. we wait for an hour but since then we were unable to get plesk cp, we restarted the server. Even after restaring plesk cp did not get up. The following error is displayed when starting the psa service

Starting xinetd service... done
Starting named service... done
Starting mysqld service... done
Starting qmail service... done
Starting courier-imap service... done
Starting postgresql service... not installed
Starting psa-spamassassin service... not installed
websrvmng: Error: HTTPD_INCLUDE_D not defined
websrvmng: Error: HTTPD_INCLUDE_D not defined
Starting Plesk... failed

The apache webserver is working fine & websites are running properly. too named service is running fine & records are being resolved properly. However the emails are not being accpeted by the smtp server & not being delivered o the users mailboxes. Also users are unable to login using pop3. the error displayed is HTTPD_INCLUDE_D not defined

We have submitted a ticket to Swsoft but its since more than 18 hours that we havent got any response & as of now the users are affected. If you have faced with the similar issue & have a solution towards it, please post the reply. Kindly suggest.

Prasad

 

[korsar]

to solve the issue with HTTPD_INCLUDE_D you just need to add the following line into /etc/psa/psa.conf

HTTPD_INCLUDE_D /home/httpd/vhosts

but before you need to be sure that vhosts on your server are located in the /home/httpd/vhosts, if it's not so you need to locate it and specify correct directory, you can try to find it here:
/usr/local/psa/home/vhosts
/srv/vhosts
/var/www/vhosts
more correct way to find it is look at httpd.include file located near from httpd.conf, it contains many include directives which reference to the directory with vhosts, this derectory you need to add to /etc/psa/psa.conf

As for smtp and pop3 you need to check maillog to understand what is the reason of such behavior.

 

[vprasad84]

hi

thanks for your reply. this gave me the hint about the psa.conf file. Actually after upgradation of plesk, the psa.conf file was not properly updated. It contained only few lines & did not contained other lines such as apache include files, apache binaries, etc

i had the original psa.conf.back & renamed it as psa.conf & restarted psa service. now the error is gone but plesk service still gets failed to start

however my emails have started working. will get the plesk issue fixed from swsoft support