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PLESK UPGRADE FAIL 9.3 to 9.5.4

M

mostafal

Guest
PLESK 9.3 centos 64bit ,

Plesk was at 9.3 version , we lunched and upgrade to 9.5.4, the video here show what happened

http://agence247.com/server2.avi

ACTUAL RESULT : http none functional on our server , and the plesk admin not reachable from (https://xx.xxx.xxx.xxx:8443/)

EXPECTED RESULT : a working plesk platform and http services.

ANY ADDITIONAL INFORMATION ; we tried to upgrade to plesk 10.0.0, but another error occured as folow :


The following product versions are available:

1. [*] Parallels Plesk Panel
2. ( ) Parallels Plesk Panel 10.4.4
3. ( ) Parallels Plesk Panel 10.3.1
4. ( ) Parallels Plesk Panel 10.3.0
5. ( ) Parallels Plesk Panel 10.2.0
6. ( ) Parallels Plesk Panel 10.1.1
7. ( ) Parallels Plesk Panel 10.1.0
8. ( ) Parallels Plesk Panel 10.0.1
9. (*) Parallels Plesk Panel 10.0.0
10. ( ) Parallels Plesk Panel 9.5.4 (currently installed)

11. [ ] Parallels Small Business Panel




12. [ ] Sitebuilder 4.5 and earlier versions (for Plesk 9 and earlier)




13. [ ] SSO

N) Go to the next page; P) Go the previous page; Q) Cancel installing
To select a version, type the respective number;
Select action [N]: N

You have the product version Parallels Plesk Panel 9.5.4 installed.
Do you want to upgrade it?

Y) Yes; N) No
Type Y for yes, or N for No: Y
Downloading the file PSA_10.0.0/plesk-10.0.0-cos5-x86_64.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
Detecting installed product components.
Main components list for Parallels Plesk Panel
===============================================================================

15 of 30 components selected

Please select the components of Parallels Plesk Panel you want to install:

1. * Base packages of Plesk
2. [*] Plesk Updater
3. [*] PHP5 support
4. [*] PostgreSQL server support
5. [*] Plesk migration manager
6. [ ] Health monitor
7. [ ] Additional business plugins for Customer & Business Manager
8. [*] Dummy SiteBuilder component for smoothly upgrade from Plesk 8.6.x
9. [.] <+> Plesk hosting features // 1 of 7 components selected

Different mailservers
10. (*) Qmail mailserver
11. ( ) Postfix mailserver

12. [.] <+> Additional Plesk modules // 3 of 5 components selected
13. [ ] <+> Game servers // 0 of 1 components selected
14. [.] <+> Addition mail services // 2 of 4 components selected
15. [.] <+> Server backup solutions // 2 of 2 components selected
16. [.] <+> Plesk webmails support // 1 of 2 components selected

N) Next page; P) Go back; Q) Cancel installing;
A) Select all; D) Deselect all;
Enter number to toggle the component or to overview the group;
Type a number or a character of desired action [N]: 8
Main components list for Parallels Plesk Panel
===============================================================================

14 of 30 components selected




Please select the components of Parallels Plesk Panel you want to install:




1. * Base packages of Plesk
2. [*] Plesk Updater
3. [*] PHP5 support
4. [*] PostgreSQL server support
5. [*] Plesk migration manager
6. [ ] Health monitor
7. [ ] Additional business plugins for Customer & Business Manager
8. [ ] Dummy SiteBuilder component for smoothly upgrade from Plesk 8.6.x
9. [.] <+> Plesk hosting features // 1 of 7 components selected

Different mailservers
10. (*) Qmail mailserver
11. ( ) Postfix mailserver

12. [.] <+> Additional Plesk modules // 3 of 5 components selected
13. [ ] <+> Game servers // 0 of 1 components selected
14. [.] <+> Addition mail services // 2 of 4 components selected
15. [.] <+> Server backup solutions // 2 of 2 components selected
16. [.] <+> Plesk webmails support // 1 of 2 components selected

N) Next page; P) Go back; Q) Cancel installing;
A) Select all; D) Deselect all;
Enter number to toggle the component or to overview the group;
Type a number or a character of desired action [N]: N
Exchanging information with licensing server.
Downloading the file PSA_10.0.0/plesk_getkeyinfo.sh: 47%..100% done.
Failed to check whether a new license key is available.




Continuing with the upgrade without having an appropriate product license key
will result in the installation of a default license key with limited
functionality. Administrators are advised to first acquire the appropriate
license key before continuing with the product upgrade.

Do you want to continue?
Type either Yes or No:
[N]: Y
Please, enter one of the listed characters.
Type either Yes or No:
[N]: Yes
Retrieving information about the installed packages...
Downloading the file PSA_10.0.0/update-rpm-CentOS-5-x86_64/update-10.0.0-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
Downloading the file PSA_10.0.0/thirdparty-rpm-CentOS-5-x86_64/thirdparty-10.0.0-cos5-x86_64.hdr.gz: 12%..22%..32%..42%..51%..61%..71%..81%..91%..100% done.
Downloading the file PSA_10.0.0/dist-rpm-CentOS-5-x86_64/build-10.0.0-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
Determining the packages that need to be installed.
ERROR: Can't find solution for 'pp-sitebuilder >= 5.0.0' of psa-10.0.0-cos5.build108101004.13.x86_64 (b 0x6d97f80 source=0x3fe31a0 P:6 R:7).
Not all packages were installed.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance.
[root@s15391739 ~]#
 
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