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Plesk upgrade to 10.4.4 error ( UID Not found app vault )

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by David Aguilar, Dec 7, 2011.

  1. David Aguilar

    David Aguilar Basic Pleskian

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    Hi,

    we had a working 10.3 plesk panel under linux.

    We updated it to 10.4.4 and now, after the login window we can't do anything, due to this error:

    ERROR: Exception

    Nivel superior
    Package with UID '' not found.

    0: aps_php.php:8015
    aps_controller_registry_getpackage(resource, string '')
    1: aps_php.php:8015
    APS_Controller_Registry->getPackage(NULL null)
    2: Config.php:21
    HelpDesk_Config::getHelpDeskInstances()
    3: NavigationContext.php:351
    NavigationContext->_fetchHelpDeskSectionNodes(object of type UserAdmin)
    4: NavigationContext.php:205
    NavigationContext->fetchCustomButtonsSectionNodes(object of type UserAdmin)
    5: NavigationContext.php:70
    NavigationContext->fetchSection(object of type UserAdmin, string 'custom_buttons', array)
    6: NavigationContext.php:411
    NavigationContext->get(object of type UserAdmin)
    7: Navigation.php:95
    Navigation->getUserContextList(object of type UserAdmin)
    8: Navigation.php:113
    Navigation->getRoot(object of type UserAdmin)
    9: Navigation.php:357
    Navigation->buildPathbar(string '/license.php3', NULL null, object of type UserAdmin, string 'dashboard')
    10: Navigation.php:348
    Navigation->getPathbar(NULL null)
    11: Navigation.php:144
    Navigation->detectCurrentUpLevelURI()
    12: Abstract.php:301
    Form_Abstract->_getUpLevelLink()
    13: Abstract.php:310
    Form_Abstract->renderPathbarButton(object of type Navigation, NULL null)
    14: Form.php:109
    Form->assign()
    15: license.php3:70
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. David Aguilar

    David Aguilar Basic Pleskian

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    Ok all working, thanks
     
  4. PFM

    PFM New Pleskian

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    In past I removed completely Application Vault files...

    Now, after upgrading to 10.4.4 I get the same error.

    and:

    How can I reinstall completely App Vault to solve this issue, please?

    Is there a different way to fix it?

    I can't access anymore Plesk Admin.....

    Help please

    PFM
     
  5. IgorG

    IgorG Forums Analyst Staff Member

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    Try to create /usr/local/psa/var/apspackages/AdvancedPoll-2.03-37 directory at least. Then login to Plesk and reinstall all missing APS from Application Catalog.
     
  6. PFM

    PFM New Pleskian

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    Thanks for reply, I done it ...but nothing changed.

    When I log in Plesk:

    Hanged....
     
  7. PFM

    PFM New Pleskian

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    How can I install "apspackages" component?

    I can't access anymore Plesk Admin since last update...

    Please help me.
    Thanks
    PFM
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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  9. PFM

    PFM New Pleskian

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  10. IgorG

    IgorG Forums Analyst Staff Member

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    I can suggest you contact Parallels Support Team in this case. They will fix your broken Plesk directly on your server.
     
  11. PFM

    PFM New Pleskian

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    How can I install "apspackages" component from CLI, please?

    Thanks
    PFM
     
  12. IgorG

    IgorG Forums Analyst Staff Member

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    Look at /usr/local/psa/bin/aps utility.
     
  13. PFM

    PFM New Pleskian

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    Solved.

    You have to clear contents in "smb_apsPackages" table in "psa" database, then you execute this command from CLI:

    Access to Plesk Admin is restored.

    PFM
     
  14. GravuTrad

    GravuTrad Regular Pleskian

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    I need to make this only by the terminal console. How please? thanks.
     
  15. IgorG

    IgorG Forums Analyst Staff Member

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    # mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -Ns -e "delete from smb_apsPackages"
     
  16. GravuTrad

    GravuTrad Regular Pleskian

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    Super! Thanks PFM and Igor! Problem solved for me!
     
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