Plesk upgrade to 10.4.4 error ( UID Not found app vault )

[David Aguilar]

Hi,

we had a working 10.3 plesk panel under linux.

We updated it to 10.4.4 and now, after the login window we can't do anything, due to this error:

ERROR: Exception

Nivel superior
Package with UID '' not found.

0: aps_php.php:8015
aps_controller_registry_getpackage(resource, string '')
1: aps_php.php:8015
APS_Controller_Registry->getPackage(NULL null)
2: Config.php:21
HelpDesk_Config::getHelpDeskInstances()
3: NavigationContext.php:351
NavigationContext->_fetchHelpDeskSectionNodes(object of type UserAdmin)
4: NavigationContext.php:205
NavigationContext->fetchCustomButtonsSectionNodes(object of type UserAdmin)
5: NavigationContext.php:70
NavigationContext->fetchSection(object of type UserAdmin, string 'custom_buttons', array)
6: NavigationContext.php:411
NavigationContext->get(object of type UserAdmin)
7: Navigation.php:95
Navigation->getUserContextList(object of type UserAdmin)
8: Navigation.php:113
Navigation->getRoot(object of type UserAdmin)
9: Navigation.php:357
Navigation->buildPathbar(string '/license.php3', NULL null, object of type UserAdmin, string 'dashboard')
10: Navigation.php:348
Navigation->getPathbar(NULL null)
11: Navigation.php:144
Navigation->detectCurrentUpLevelURI()
12: Abstract.php:301
Form_Abstract->_getUpLevelLink()
13: Abstract.php:310
Form_Abstract->renderPathbarButton(object of type Navigation, NULL null)
14: Form.php:109
Form->assign()
15: license.php3:70

 

[IgorG]

Look at this KB article - http://kb.parallels.com/en/112568
Maybe it will help.

 

[David Aguilar]

Ok all working, thanks

 

[PFM]

In past I removed completely Application Vault files...

Now, after upgrading to 10.4.4 I get the same error.

and:

/usr/local/psa/admin/bin/php -dauto_prepend_file="" /usr/local/psa/admin/plib/scripts/aps-controller-data-import.php
PHP Warning: dir(/usr/local/psa/var/apspackages/AdvancedPoll-2.03-37): failed to open dir: No such file or directory; File: /usr/local/psa/admin/plib/scripts/aps-controller-data-import.php, Line: 423

Exception: PHP Warning: dir(/usr/local/psa/var/apspackages/AdvancedPoll-2.03-37): failed to open dir: No such file or directory; File: /usr/local/psa/admin/plib/scripts/aps-controller-data-import.php, Line: 423

file: /usr/local/psa/admin/smb/application/library/Smb/Exception/Syntax.php
line: 55
code: 0
trace: #0 [internal function]: Smb_Exception_Syntax::handleError(2, 'dir(/usr/local/...', '/usr/local/psa/...', 423, Array)
#1 /usr/local/psa/admin/plib/scripts/aps-controller-data-import.php(423): dir('/usr/local/psa/...')
#2 /usr/local/psa/admin/plib/scripts/aps-controller-data-import.php(317): ApsControllerDataImport->_getPackageFilename('AdvancedPoll-2....')
#3 /usr/local/psa/admin/plib/scripts/aps-controller-data-import.php(61): ApsControllerDataImport->_importPackage('1', 'AdvancedPoll-2....')
#4 /usr/local/psa/admin/plib/scripts/aps-controller-data-import.php(29): ApsControllerDataImport->_importPackagesToController()
#5 /usr/local/psa/admin/plib/scripts/aps-controller-data-import.php(880): ApsControllerDataImport->run()
#6 {main}

PHP Fatal error: Call to a member function read() on a non-object in /usr/local/psa/admin/plib/scripts/aps-controller-data-import.php on line 425

How can I reinstall completely App Vault to solve this issue, please?

Is there a different way to fix it?

I can't access anymore Plesk Admin.....

Help please

PFM

 

[IgorG]

Try to create /usr/local/psa/var/apspackages/AdvancedPoll-2.03-37 directory at least. Then login to Plesk and reinstall all missing APS from Application Catalog.

 

[PFM]

Thanks for reply, I done it ...but nothing changed.

When I log in Plesk:

ERROR: Exception
Livello superiore
Package with UID '' not found.
0: aps_php.php:8015
aps_controller_registry_getpackage(resource, string '')
1: aps_php.php:8015
APS_Controller_Registry->getPackage(NULL null)
2: Config.php:21
HelpDesk_Config::getHelpDeskInstances()
3: NavigationContext.php:351
NavigationContext->_fetchHelpDeskSectionNodes(object of type UserAdmin)
4: NavigationContext.php:205
NavigationContext->fetchCustomButtonsSectionNodes(object of type UserAdmin)
5: NavigationContext.php:70
NavigationContext->fetchSection(object of type UserAdmin, string 'custom_buttons', array)
6: NavigationContext.php:411
NavigationContext->get(object of type UserAdmin)
7: Navigation.php:95
Navigation->getUserContextList(object of type UserAdmin)
8: Navigation.php:113
Navigation->getRoot(object of type UserAdmin)
9: Navigation.php:357
Navigation->buildPathbar(string '/license.php3', NULL null, object of type UserAdmin, string 'dashboard')
10: Navigation.php:348
Navigation->getPathbar(NULL null)
11: Navigation.php:144
Navigation->detectCurrentUpLevelURI()
12: Abstract.php:301
Form_Abstract->_getUpLevelLink()
13: Abstract.php:310
Form_Abstract->renderPathbarButton(object of type Navigation, NULL null)
14: Form.php:109
Form->assign()
15: license.php3:70

Hanged....

 

[PFM]

How can I install "apspackages" component?

I can't access anymore Plesk Admin since last update...

Please help me.
Thanks
PFM

 

[IgorG]

Did you try it - http://forum.parallels.com/showpost.php?p=562668&postcount=2 ?

 

[PFM]

Did you try it - http://forum.parallels.com/showpost.php?p=562668&postcount=2 ?

Yes, infact my first post was:

http://forum.parallels.com/showpost.php?p=563222&postcount=4

 

[IgorG]

I can suggest you contact Parallels Support Team in this case. They will fix your broken Plesk directly on your server.

 

[PFM]

How can I install "apspackages" component from CLI, please?

Thanks
PFM

 

[IgorG]

How can I install "apspackages" component from CLI, please?

Thanks
PFM

Look at /usr/local/psa/bin/aps utility.

 

[PFM]

Solved.

You have to clear contents in "smb_apsPackages" table in "psa" database, then you execute this command from CLI:

/usr/local/psa/admin/bin/php -dauto_prepend_file="" /usr/local/psa/admin/plib/scripts/aps-controller-data-import.php

Access to Plesk Admin is restored.

PFM

 

[GravuTrad]

Solved.

You have to clear contents in "smb_apsPackages" table in "psa" database, then you execute this command from CLI:



Access to Plesk Admin is restored.

PFM

I need to make this only by the terminal console. How please? thanks.

 

[IgorG]

I need to make this only by the terminal console. How please? thanks.

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -Ns -e "delete from smb_apsPackages"

 

[GravuTrad]

Super! Thanks PFM and Igor! Problem solved for me!