So I recenly installed Plesk on my server and it look about a week for me to get it up and running "acceptably" basically because of what I feel is one bug that's not a bug - its the web file uploader. This was my email to SW-Soft <quote> I've been playing around with Plesk and the security settings and it appears when uploading and extracting a zip archive that the folders that get extracted inherit the security settings of the parent directory (good) while the extracted files do not (bad). Any confirmation on this? </quote> Maybe I'm doing something wrong, but after a nearly 2 day long support ticket wait, I got this response: <quote> No, this issue is not to be considered as a bug. This is Plesk logics. To inherit permissions all files have to be uploaded to server via FTP. </quote> Well, that's dumb. I love Plesk though, I'm so glad I got it, I just wish the support had been better.