Plesk will not allow me to my domains

[luemob]

I recently updated plesk but the installation failed according to the report that I received. The list of the report is below. I do have access to shell so any advice would be appreciated. I do have access to the panel and the list of the domains but I don't have access to each individual domain name account. When I click on the domain name for each account, i get the following error:

Service is not available now, probably your Plesk is misconfigured.
Contact Your provider for details.

Internal Plesk error occurred: MySQL query failed: Unknown column 'guid' in 'field list'

Parts of the error report are below.

Autoinstaller 3.3.0 (build at 2008-02-01 10:09 svn rev. 94250) started at (timezone PST) Tue Mar 18 19:54:55 2008
Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_8_3_0 [email protected] --install-component=base --install-component=spamassassin

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_name=Linux os_vendor=FedoraCore version=4 arch=i686 environment=vz
Final opsys (with overriding) is: os_name=Linux os_vendor=FedoraCore version=4 arch=i686 environment=vz

system_installed_psa-manual-custom-skin-guide-8.3.0-fc4.build83071218.20.noarch.rpm
(b) /root/psa/PSA_8.3.0/dist-rpm-FedoraCore-4-i386/base/psa-hotfix4-8.3.0-fc4.build83080131.20.i586.rpm
(s) system_installed_psa-hotfix3-8.3.0-fc4.build83080109.18.i586.rpm
(b) /root/psa/PSA_8.3.0/dist-rpm-FedoraCore-4-i386/base/psa-8.3.0-fc4.build83071218.20.i586.rpm
Installing the package psa-hotfix4-8.3.0-fc4.build83080131.20.i586, psa-8.3.0-fc4.build83071218.20.i586
package psa-8.3.0-fc4.build83071218.20 is already installed
package psa-hotfix4-8.3.0-fc4.build83080131.20 is already installed
ERROR: Unable to install the requested packages because of package dependency problems.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.


---
Plesk autoinstaller.

 

[Monica@]

Hi.
judging by the error "Unknown column 'guid' in 'field list'" the Plesk database was not properly upgraded in the new format. You can try to fix it by running:
/usr/local/psa/admin/bin/php /usr/local/psa/etc/db/psa_db_upgrade_821.sql
If It does not help you should reinstall base package of Plesk, for example with:
rpm -Uvh --force swsoft/PSA_8.3.0/dist-rpm-FedoraCore-5-i386/base/psa-8.3.0-fc5.build83071218.20.i586.rpm
Check for the errors which could appear.

 

[luemob]

Monica
thank you for the reply, i will try what you gave me and see if that works. I went ahead and attached the full error report on my original message so hopefully yourself or anyone else looking into this issue will be able to see what it is and have a solution.

 

[luemob]

i really had no luck with accessing the domains internal functions like setting up ftp or setting up databases via plesk using the info you gave me. I tried reinstalling the base package and it gave me the error "

# rpm -Uvh --force swsoft/PSA_8.3.0/dist-rpm-FedoraCore-5-i386/base/psa-8.3.0-fc5.build83071218.20.i586.rpm
error: open of swsoft/PSA_8.3.0/dist-rpm-FedoraCore-5-i386/base/psa-8.3.0-fc5.build83071218.20.i586.rpm failed: No such file or directory "