Resolved Plesk Windows DKIM

[Ankur Bhakre]

We are using Plesk Onyx Version 17.5.3 for windows. We want to enable the DKIM for the domains but there is no such a option in Plesk. Please let us know from where we can enable the DKIM.
Want to enable it for the domain

 

[IgorG]

Do you have this option in Mail Settings?

DKIM, SPF, and DMARC Protection

 

[Ankur Bhakre]

Hello,
There is no such a option in Plesk. Please check the attached screenshot. Request you to please help on this/

 

[IgorG]

Enable it first in Tools&Settings -> Mail Settings. After that you will be able to use it in Subscription's mail settings.

 

[Ankur Bhakre]

Hello,
I have tried as you suggested. Please check attached screenshot. Below options in Tools & Setting and i tried each one. But there is no option as you mentioned. Is there anything other setting. Please guide me.
---------------------------------
Mail Server Settings
Spam Filter
Outgoing Mail Control
Webmail
Download SmarterMail
External SMTP Server
---------------------------------

 

[IgorG]

I see DKIM server-wide settings here:

 

[Ankur Bhakre]

Hello,
I have attached the screenshot but at our Plesk this optiton is not available. Can you guide me how to enable it or how can i see that option or enable in Plesk.
Let me know if there any changes need to do from server side/Plesk.

Your help will be appreciated.

 

[IgorG]

Make sure that you have Mail Server with DKIM support - DKIM, SPF, and DMARC Protection

 

[Ankur Bhakre]

Hello, We are using Plesk Web Host edition and below version: -
-----------------------------
Plesk Onyx
Version 17.5.3 Update #11
-----------------------------
It is with default Mail Enabled mail server. Is our Plesk version or edition causing any issue ? Is there any different license for DKIM support.

 

[IgorG]

What is the version of your MailEnable server? It should be later than 9.16

 

[Ankur Bhakre]

Hello,
We could see that MailEnable 8.52 installed. You can check in screenshot.

 

[IgorG]

DKIM will work on MailEnable version later than 9.16.
Just upgrade your MailEnable server.

 

[Ankur Bhakre]

Hello,
Thank you for your help. Will the DKIM option automatically appear in Plesk Panel after upgrading MailEnable.

 

[IgorG]

Will the DKIM option automatically appear in Plesk Panel after upgrading MailEnable.

According to DKIM, SPF, and DMARC Protection it should be so.

 

[Ankur Bhakre]

Hello,
We have upgraded the MailEnable to 9.75 version.Also,rebooted the server and restarted the Plesk service but still DKIM option is not available. Please check the attachment,.
Can you please address on this issue.

 

[IgorG]

As I see on your screenshot you have logged in to Plesk not as admin user. Please login as admin and check this setting again.

 

[Ankur Bhakre]

Hello,
Yes, logged in via Admin. As the given name is our company name and it is admin user which we managed everything. From login to Server via RDP it is correctly showing 9.75 but Plesk front end it is showing 8.52. Please see the both screenshot. We have rebooted the Server and restarted the Plesk service.
Do you thing it need be upgrade the Plesk but we are using latest version

 

[IgorG]

From login to Server via RDP it is correctly showing 9.75 but Plesk front end it is showing 8.52.

What about "Refresh" button in Server Components? Have you tried?

 

[Ankur Bhakre]

Hello,
Yes. Now we have rebooted the server and refreshed the button in Server Components and showing now latest 9.75 version(Mail Enable). But still we are not able to see the option DKIM. I have attached the screenshot.
Can you let us know what could be the issue as everything has been done from our end. Any suggestion ?

 

[IgorG]

I see on your screenshot option for "DKIM spam protection". What is wrong?