PMM 11.5 to 12.5 failure ...

[Patrick L]

Hi,

We're trying to migrate from plesk 11.5 (Centos 6.7) to Plesk 12.5 (Ubuntu 14.04 LTS). After the precheck we run into the following error:

----- PMM ERROR
Error: Unable to check ability to migrate selected domains. In most case migration of such domains will be blocked for some reason. Refer logs for details:

Diving further into the info and debug log we found the following:

----- debug.log
=|2015-11-12_11:12:05,890|D|MT|parallels|||Traceback (most recent call last):
=|2015-11-12_11:12:05,890|D|MT|parallels||| File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/cli/common_cli.py", line 50, in run
=|2015-11-12_11:12:05,890|D|MT|parallels||| options.method(migrator.action_runner)
=|2015-11-12_11:12:05,890|D|MT|parallels||| File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/cli/migration_cli.py", line 254, in <lambda>
=|2015-11-12_11:12:05,890|D|MT|parallels||| lambda runner: runner.run_entry_point('check'),
=|2015-11-12_11:12:05,890|D|MT|parallels||| File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/base.py", line 35, in run_entry_point
=|2015-11-12_11:12:05,890|D|MT|parallels||| self.run(entry_point)
=|2015-11-12_11:12:05,890|D|MT|parallels||| File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/by_subscription.py", line 61, in run
=|2015-11-12_11:12:05,890|D|MT|parallels||| self._run_common_actions_tree(actions_tree)
=|2015-11-12_11:12:05,890|D|MT|parallels||| File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/by_subscription.py", line 85, in _run_common_actions_tree
=|2015-11-12_11:12:05,890|D|MT|parallels||| self._run_common_actions_tree(action, action_path)
=|2015-11-12_11:12:05,890|D|MT|parallels||| File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/by_subscription.py", line 93, in _run_common_actions_tree
=|2015-11-12_11:12:05,890|D|MT|parallels||| self._run_common_action_plain(action)
=|2015-11-12_11:12:05,890|D|MT|parallels||| File "/usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/core/workflow/runner/by_subscription.py", line 128, in _run_common_action_plain
=|2015-11-12_11:12:05,890|D|MT|parallels||| raise MigrationError(full_failure_message)
=|2015-11-12_11:12:05,890|D|MT|parallels|||MigrationError: Failed to perform action: Check conflicts for clients, subscriptions, reseller, plans
=|2015-11-12_11:12:05,890|D|MT|parallels|||Cause: 'NoneType' object has no attribute 'id'
=|2015-11-12_11:12:05,890|D|MT|parallels|||That is a critical error, migration was stopped.
+|2015-11-12_11:12:05,892|E|MT|parallels|||Failed to perform action: Check conflicts for clients, subscriptions, reseller, plans
=|2015-11-12_11:12:05,892|E|MT|parallels|||Cause: 'NoneType' object has no attribute 'id'
=|2015-11-12_11:12:05,892|E|MT|parallels|||That is a critical error, migration was stopped.

Any idea what could cause this and how to fix this issue?

 

[Lars-Erik]

Did you figure this one out? I get the same error when migrating from a plesk 12 (centos 7) to a plesk 12.5 (centos 7) server.

 

[Patrick L]

Yeah I did, received a patch from odin .. seemed to be a bug in the PMM.
Send me a PM and I'll send you the patch.

 

[KristianM]

Hi,

would it be possible to share this fix publicly, or at least mention a BUG number
so others can retrieve this fix easier from support?

Thanks
Kristian

 

[Aleksey Filatev]

Hello!

Looks like a bug, but I can not catch the root cause from this part of log. Actual reason should be nearby, few lines above. Could you please start a private conversation with me? Debug log could contain sensitive data.