PMM Conflict Error. Can't figure out what this is

[WesleyG]

Hi everybody! First off, thanks in advance for helping however you can. I received this conflict which is causing Plesk Restore to error out when trying to run. The error is:

<conflict id="0" guid="b72a34858def2872ec2824475b3ca867">
<type>
<timing>
<reason-description plesk-owner-guid="" backup-owner-guid="">
<plesk-object-identifier>
<type>admin</type>
<database-id>1</database-id>
<guid>D990FA3D-9998-4AC4-854B-1EAF8B4EE00F</guid>
</plesk-object-identifier>
</reason-description>
<resolve-options>
<option name="do-not-restore"/>
<option name="proceed-with-current"/>
<option name="overwrite"/>
</resolve-options>
</timing>
</type>
<conflicting-objects>
<node name="admin">
<attributes>
<attribute name="guid" value="D990FA3D-9998-4AC4-854B-1EAF8B4EE00F"/>
</attributes>
</node>
</conflicting-objects>
<overview>
<object>
<message>backup__restore__conflict_object_name</message>
<name/>
<type>backup__restore__object_plesk_admin</type>
<reasons>
<reason>
<message>backup__restore__conflict_timing_reason_noname_object_already_exists</message>
<param name="type" value="backup__restore__object_plesk_admin"/>
</reason>
</reasons>
</object>
</overview>
</conflict>

Any ideas?

Thanks,
Wes

 

[Sergey Prohorov]

Custom conflict resolutions described here http://download1.parallels.com/Plesk/PP10/10.3.0/Doc/en-US/online/plesk-linux-advanced-administration-guide/index.htm?fileName=68851.htm
Did you get this message from stdout or %plesk_dir%\PMM\rsessions\...\conflicts_description?

 

[WesleyG]

conflicts_description.

We figured it out though. The client bought the hosting company from somebody else and when hen did, the previous owner created a new admin account and deleted the original one from the psa database.

When restoring the backup, the admin account that existed was not the original, so Plesk so it as trying to create a new one named admin and came to a hault.

I wouldn't call this a bug as much as I would call it a weird scenario.