Issue [PPP-26655] Plesk Onyx 17.0.17 on Microsoft Windows Server 2012 R2 does not make backups

[Thiago Gonçalves]

Does anyone know how to solve this?

Updated the Plesk to version (Plesk Onyx Version 17.0.17 Update # 4) Microsoft Windows Server 2012 R2 and can not do backups.

Before upgrading it was scheduled and was daily but now not list the backups it had also no longer makes accomplishing anything, even in manual mode.

When I try to manually it is charging and not leave it, already I looked at the logs but it does not register anything.

I tried to repair and even change the backup folder but not resolved.

 

[Sergey Prohorov]

Hello.
Could you please run following PowerShell command:

& "$env:plesk_bin\pmm-ras" --get-dump-list --debug --verbose --dump-storage="(Get-ItemProperty -Path "hklm:\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config").DUMP_D" --type=server --session-path="$env:plesk_dir"\PMM\logs

Does it show any backups?

 

[Thiago Gonçalves]

I applied the code, he gave the following message, but not returned to display the recorded backup and neither did other again.


PS C:\Users\Administrador> & "$envlesk_bin\pmm-ras" --get-dump-list --debug --verbose --dump-storage="(Get-ItemProperty -Path "hklm:\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config").DUMP_D" --type=server --session-path="$envlesk_dir"\PMM\logs
[2016-10-27 02:44:08.927|65324] INFO: pmm-ras started : "C:\Program Files (x86)\Parallels\Plesk\admin\bin\pmm-ras.exe" --get-dump-list --debug --verbose "--dump-storage=(Get-ItemProperty -Path hklm:\SOFTWARE\Wow6432Node\PLESK\PSA" Config\Config).DUMP_D "--type=server" "--session-path=C:\Program Files (x86)\Parallels\Plesk\\PMM\logs"
[2016-10-27 02:44:08.984|65324] INFO: Repository 'C:/Program Files (x86)/Parallels/Plesk/Backup': Initializing...
[2016-10-27 02:44:09.003|65324] INFO: Transport: Get repository transport C:/Program Files (x86)/Parallels/Plesk/Backup
[2016-10-27 02:44:09.019|65324] INFO: Transport: Init credentials for user ''
[2016-10-27 02:44:09.029|65324] INFO: Repository 'C:/Program Files (x86)/Parallels/Plesk/Backup': Initialized
[2016-10-27 02:44:09.047|65324] INFO: Repository 'C:/Program Files (x86)/Parallels/Plesk/Backup': List backups of type server for guid and name
[2016-10-27 02:44:09.074|65324] INFO: Get discovered names
[2016-10-27 02:44:09.081|65324] INFO: Transport: List dir .discovered
[2016-10-27 02:44:09.091|65324] INFO: Search object dirs in ""
[2016-10-27 02:44:09.099|65324] INFO: Transport: List dir
<?xml version="1.0" encoding="UTF-8"?>
<dump-list/>
[2016-10-27 02:44:09.108|65324] INFO: pmm-ras finished. Exit code: 0
PS C:\Users\Administrador>

 

[Sergey Prohorov]

Could you please run following commands:

Select-String -Pattern DeleteDumpAction -Path "$env:plesk_dir\PMM\logs\*pmmcli*"
Select-String -Pattern delete-dump-files -Path "$env:plesk_dir\PMM\logs\*pmmcli*"
Select-String -Pattern "error|warning" -Path "$env:plesk_dir\PMM\sessions\*\*.result"

Could you remember if there were any errors or warning from the backups in 12.5?

 

[LaForge]

Same here.
I got backups in Repo done under 12.5 but no new.
Not starting manually nor planned.

Checkings logs for new backups later at home and posting here. Done so far:
- plesk repair via Windows app (all possible Buttons set)

Greets LaFo

 

[Sergey Prohorov]

Same here.
I got backups in Repo done under 12.5 but no new.
Not starting manually nor planned.

Checkings logs for new backups later at home and posting here. Done so far:
- plesk repair via Windows app (all possible Buttons set)

Greets LaFo

Hello. Could you please try to run

"%plesk_bin%"\plesk_agent_manager.exe server --get-size "--session-path=%plesk_dir%\PMM"

If it will hang please try to add following registry key and re-run the command.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config\CrashDumpsEnabled DWORD 0

 

[Thiago Gonçalves]

Gentlemen, did the procedure of the three strings that Sergey passed, and the first gave some messages like this:


C:\Program Files (x86)\Parallels\Plesk\PMM\logs\pmmcli.log:15587:[2016-10-13 21:43:42.496|117516] DEBUG: -->
<pmmcli.DeleteDumpAction object at 0x0297F290>
C:\Program Files (x86)\Parallels\Plesk\PMM\logs\pmmcli.log:15593:[2016-10-13 21:43:53.673|117516] DEBUG:
<pmmcli.DeleteDumpAction object at 0x0297F290>: response
C:\Program Files (x86)\Parallels\Plesk\PMM\logs\pmmcli.log:15598:[2016-10-13 21:43:54.516|113356] DEBUG: -->
<pmmcli.DeleteDumpAction object at 0x025AF290>



But not changed at all after.

Then I used the command get-size, and this stopped until now, after 1h.

Then I checked the record and not found the CrashDumpsEnabled after insert was to manually back up and the screen stood as before, but when updated the backups screen showed a record that it is being done, as are many files, then inform it was actually done, if successfully completed, but the old backups do not appear, and answering the question had no errors in them.

 

[Thiago Gonçalves]

He gave error in the process and did not show anything in the logs.
I checked the permissions of the backup folder and made again, but without success.
I tried system only worked and saved some files in the backup folder and it was on the list to be able to restore.
Once I removed the old backups and tried the full backup, but it did not work.

 

[LaForge112]

Hello. Could you please try to run

"%plesk_bin%"\plesk_agent_manager.exe server --get-size "--session-path=%plesk_dir%\PMM"

If it will hang please try to add following registry key and re-run the command.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config\CrashDumpsEnabled DWORD 0

Hi Sergey,
thank u for help

After adding Registry Key its says:

C:\Program Files (x86)\Parallels\Plesk\admin\bin>plesk_agent_manager.exe server
--get-size "--session-path=%plesk_dir%\PMM"
4033884203

C:\Program Files (x86)\Parallels\Plesk\admin\bin>

Greets LaFo

PS: Could i send you logs from %plesk-dir%/pmm/logs via PN?

 

[Thiago Gonçalves]

He returned to make manual backups and automatic backup.
Thank you all...

 

[LaForge112]

thank u for help
After adding Registry Key its says:

C:\Program Files (x86)\Parallels\Plesk\admin\bin>plesk_agent_manager.exe server
--get-size "--session-path=%plesk_dir%\PMM"
4033884203

C:\Program Files (x86)\Parallels\Plesk\admin\bin>

Greets LaFo

Now last night backup has done with one warning:

Warning: domain "mydomain.xxx"
[39a63552-04b4-4392-b771-ade6d2259501]: Can not open file C:\Inetpub\vhosts\mydomain.xxx\httpdocs\web.config [:172159908]

Greets LaFo