Problem Editing

[Ironsights2]

Hi, I have HostGator and when I try to start working with SiteBuilder I get the following:

Internal SiteBuilder error.
File: /usr/local/sitebuilder/include/Base/Utils/Dir.php; Line: 27
Message: Unable to create directory /usr/local/sitebuilder/htdocs/sites/9f/9f1ace73c50c8787d55deaa72a98c4db/customImages/header (recursive: 1); Code: 0

Does anyone know how to fix that?

 

[Ironsights2]

Seriously anyone???!?!?!

 

[Dmitry Frantsev]

Do you have access to the server to check it directly there? Try to check that in Sitebuilder configuration proper web server and group defined:

# sb_config --help|grep httpd_owner
--httpd_owner Webserver user and group [apache:apache]

If you have Cpanel on the server, it should be nobody:nobody instead of apache:apache.
Does this issue affect all sites you have? Try to check directory /usr/local/sitebuilder/htdocs/sites/9f/9f1ace73c50c8787d55deaa72a98c4db/ and output here the following information:

# ls -la /usr/local/sitebuilder/htdocs/sites/9f/9f1ace73c50c8787d55deaa72a98c4db/
# ls -la /usr/local/sitebuilder/htdocs/sites/9f/9f1ace73c50c8787d55deaa72a98c4db/customImages

By the way, try to check Logs section in Sitebuilder Admin CP if you have any error message there.

 

[Ironsights2]

Like I said, I have it for Hostgator, it isn't downloaded.

 

[Dmitry Frantsev]

As I understand you do not have root (administrator) access to the server. So in this case better contact to Hostgator support. It would be useful to provide them details from the thread. Let me know if I can do anything else for you here.