PROBLEM: RE: Plesk key update deferral notification

[Brujo]

since 2 Days i got also the Plesk key update deferral notification Mail but i have the actual Version and Autoinstaller. A Manual Key update on the Plesk Webinterfaces gives me License key is up-to-date and the Key expiration date is end of April. FW Ports are open and i can ping and telnet to ka.swsoft.com:5224

so what means this now exactly?

Brujo

 

[tiramisu_]

Hi all,

you have mixed up several issues in one thread!
- 'failed to check if license is available' should be solved with latest autoinstaller, go ftp://download1.swsoft.com/Plesk/Plesk8.3 and get latest version (going to website is the same)

- as for key notifications; this issue was fixed for win-systems, could someone place here the example of mail, how often it's received?, what exact version and build of Plesk. So, something that will allow to move further;

 

[Brujo]

i got the Mail with "Plesk key update deferral notification" last week 4 times once a day and since 2 days not more, just gone....

There were problems while trying to update your Plesk key.
Plesk will continue trying.
Details:

Licensing Server Unreachable: Unable to connect with licensing server.
Please make sure that your network allows communication to ka.swsoft.com:5224.
For more details check system help pages.

Brujo

 

[tiramisu_]

there were some upgrades of KA server, so it may be related as some changes were applied.