PROBLEM: RE: Plesk key update deferral notification

[chep]

I connected and was able to telnet and traceroute to ka.swsoft.com without any issues.

What is the issue here and how can I get more information to resolve this?




Plesk key update deferral notification

There were problems while trying to update your Plesk key.Plesk will continue trying. Details: Licensing Server Unreachable: Unable to connect with licensing server.Please make sure that your network allows communication to ka.swsoft.com:5224.For more details check system help pages.

 

[backedge]

Identical issue

I am seeing exactly the same, on a server hosted by 1&1 Internet. I can also login to the server, ping the swsoft server etc.

Trying to login to Plesk on my server just gives "Access Denied".

 

[stoilis]

I have the same problem, but I can ping ka.swsoft. There is no firewall and it was working OK until recently.

Here are the results according to http://kb.swsoft.com/en/808 :
doctoras2:~# nmap -P0 -p5224 ka.swsoft.com

Starting Nmap 4.11 ( http://www.insecure.org/nmap/ ) at 2008-01-19 09:41 EET
Interesting ports on ka.swsoft.com (64.131.90.38):
PORT STATE SERVICE
5224/tcp closed unknown

Nmap finished: 1 IP address (1 host up) scanned in 0.609 seconds
doctoras2:~# telnet ka.swsoft.com 5224
Trying 64.131.90.38...
telnet: Unable to connect to remote host: Connection refused
doctoras2:~# traceroute ka.swsoft.com
traceroute to ka.swsoft.com (64.131.90.38), 30 hops max, 40 byte packets
1 82.103.143.3 (82.103.143.3) 0.292 ms 0.158 ms 0.235 ms
2 kbn-b1-link.telia.net (213.248.91.25) 1.274 ms 1.349 ms 1.180 ms
3 kbn-bb1-link.telia.net (80.91.254.30) 1.402 ms 1.356 ms 1.442 ms
4 nyk-bb1-link.telia.net (80.91.254.89) 86.429 ms 86.312 ms 80.933 ms
5 nyk-b1-link.telia.net (80.91.250.161) 100.254 ms nyk-b1-link.telia.net (213.248.83.226) 81.225 ms nyk-b1-link.telia.net (213.248.82.14) 80.237 ms
6 beyond-117428-nyk-b1.c.telia.net (213.248.95.38) 84.589 ms 84.563 ms 84.540 ms
7 servint.ge5-12.br01.wdc02.pccwbtn.net (63.218.83.38) 92.209 ms 92.152 ms 86.971 ms
8 dl1-si-dc.swsoft.net (64.131.87.10) 86.489 ms 87.391 ms 87.458 ms
9 kx4-si-dc.swsoft.net (64.131.90.245) 91.683 ms 91.736 ms 91.797 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *

Could this be a problem a problem from swsoft's side?

 

[backedge]

Mine is fixed - don't know how

My Plesk suddenly started working again - no changes by me, nothing passed on by 1&1 support. It just let me log in and said I was working in the grace period, and to click retrieve keys. I did this and everything seems fine again.
Sorry I have no help to pass on to others.

 

[chep]

I stopped receiving the emails a couple of days ago. I was not locked out of plesk at any time but still do not understand what this means and how to go about resolving it if it happens yet again.

 

[crnunez]

Yesterday, I had the same issue...

There were problems while trying to update your Plesk key.
Plesk will continue trying.
Details:

Licensing Server Unreachable: Unable to connect with licensing server.
Please make sure that your network allows communication to ka.swsoft.com:5224.
For more details check system help pages.

 

[stoilis]

Yeap, it is now solved for me too. I guess it was just a false alarm caused by a temporary error on swsoft's server.

 

[simtech@]

They have not fixed it for all of us.

I'm in the same boat... my server is just a week old and I just did an update to 8.3 and now I'm running into the same problem:

Downloading the file PSA_8.3.0/plesk_getkeyinfo.sh: 100% done.
Exchanging information with licensing server.base
Ask KA server for key update: product=PleskLogin current key number=PLSK<deleted by me> to version=1.0.0
Warning: your license key for the base component cannot be upgraded.
ERROR: Failed to check whether a new license key is available.
The installation will not continue.
Not all packages were installed.
Please, contact product technical support.

Using a VPS from godaddy, their tech support say it's not their problem.

Additional error emails as folloes:
There were problems while trying to update your Plesk key.
Plesk will continue trying.
Details:

Licensing Server Unreachable: Unable to connect with licensing server.
Please make sure that your network allows communication to ka.swsoft.com:5224.
For more details check system help pages.

http://kb.swsoft.com/en/808 talks about it, but the solution does not apply.

I saw other psople complaining about the same thing on other parts of this forum as well. There's another thread with folks complaining about this issue.

 

[S.Celik]

This one worked for me: http://kb.swsoft.com/en/3543 i can do updates now, but: when i open updater page on plesk panel, plesk says "Updating or adding new components" but there is no updating operation?

 

[illicious]

Uhg. As usual i went to see if there was any updates for plesk since i updated to 3.0 on dec 24th.
Theres a base and updater update avalable but an error says:

Error: Installation could not be started: Failed to check whether a new license key is available.
The installation will not continue.
Not all packages were installed.
Please, contact product technical support..

In License Management its says:

Next license key update Jan 30, 2008
Key expiration date Feb 9, 2008
The expiration date will be automatically extended on Jan 30, 2008. For the automatic update you must allow connections to ka.swsoft.com. For more information, refer to the following help topic.

Retrieve Keys says:

Server response: License key PLSK.00599950.0002 is up-to-date.

Any ideas on whats wrong or what to do?
Ide wouldnt want to be locked out of my plesk admin panel or have my sites locked.

 

[simtech@]

Swsoft really needs to react to this issue. Someone dropped the ball on a port error and things needs to be fixed.

 

[bibliopegist]

same problem here, has this issue been resolved?

 

[tdaubs]

Same Problem.

Error: Installation could not be started: Failed to check whether a new license key is available.
The installation will not continue.
Not all packages were installed.
Please, contact product technical support..

Come on SW.... we need this fixed!

 

[x102020]

Exact same issue with me.

1and1 fixed my prior issue (query failed: Table 'psa.SiteAppPackages' doesn't exist), but now we have this exact same issue.

After looking, its a problem in autoinstaller...also tried KB3543 from swsoft with no luck...

 

[Phil Wareham]

KB3543 worked for me

I had exactly the same issues as above, but manually downloading and installing the latest plesk updater as outlined in KB3543 DID work for me, so it is definitely worth a try first.

 

[x102020]

yep that did it.

 

[shoggy24]

I follwed the instructions in KB 353 and it looks like the updates were installed but i still get the message "Plesk key update deferral notification" every hour.
There is fix for this for Windows version here http://kb.swsoft.com/en/3573 but i cant seem to find a linux equivalent.
Any ideas?

 

[x102020]

KB3543

Quick and dirty,
1.goto http://www.parallels.com/en/download/plesk83/ (assuming your using v.8.3)
2.download the autoinstaller to your server, I saved mine in /home
3.fire this command as root (in the same dir as step 2)$> chmod +x autoinstaller
4.run the autoinstaller$> ./autoinstaller

go through all the setup screens, should install without problem, and license error should be gone too.

 

[shoggy24]

The update installed the first time but the license notification didnt stop

 

[daffoml]

http://kb.swsoft.com/en/3543 worked for me.

It didn't at first, because I missed the fact that you had to basically copy it (and change permissions) twice, once to /usr/local/psa/bin and once to /usr/local/psa/admin/sbin

oops...