• The APS Catalog has been deprecated and removed from all Plesk Obsidian versions.
    Applications already installed from the APS Catalog will continue working. However, Plesk will no longer provide support for APS applications.
  • Please be aware: with the Plesk Obsidian 18.0.78 release, the support for the ngx_pagespeed.so module will be deprecated and removed from the sw-nginx package.

Problem retrieving license keys

S

stanleyguan

Guest
I've been experiencing problems retrieving license keys since July this year. Due to this I cannot run or update my Plesk anymore. Port 5224 at ka.parallels.com is accessible from the server.

The error message starts with:
Required white space was missing
at load xml <?xml version="1.0"?>

ending with:
in line 3

A complete copy of the error message has been attached.

Any help is greatly appreciated. Thank you!
 

Attachments

  • err.txt
    19.7 KB · Views: 12
You must log in or register to reply here.

Similar threads

S
Question Cannot restore backup after license change
Replies
5
Views
711
snIP3r
S
V
Issue Unable to access Plesk panel and retrieve license key on Contabo VPS
Replies
1
Views
4K
Sebahat.hadzhi
Sebahat.hadzhi
M
Resolved Daily log rotation fails: "A table must have a primary key" on statisticsMeasurement, but plesk repair db finds no errors.
Replies
7
Views
3K
Sebahat.hadzhi
Sebahat.hadzhi
B
Question Why Does Plesk "Retrieve Keys" Use The Wrong IP Address Instead Of Correct IP Address That License Key Is Under?
Replies
3
Views
2K
Kaspar@Plesk
Kaspar@Plesk
J
Issue License problems
Replies
0
Views
2K
jagutzkemediendesign
J
Back
Top