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Problem with mail - queue too long, how to block sender?

Discussion in 'Plesk for Linux - 8.x and Older' started by trec, Feb 18, 2005.

  1. trec

    trec New Pleskian

    Nov 6, 2003
    Likes Received:

    I have a problem with my qmail, the queue is getting to long (650 messages right now) the server is sending the messages slow, and the client's Outlook's are failing because the mail process on the server are too busy.

    I had identified an IP sending a lot of messages (with virus) on the queue,what I am doing right now is to constatly check the queue with the qread command, then look for a message with a lot of recipents, look at the message, identify it as a virus and delete it with qhandle.

    what I would like to do is:

    - How to increase the qmail-remote process so the server can send more messages at the same time? the server load is lower than 1% but the queue is too long. I think it could process more messages

    - How to increase the smtp and pop3 number of processes so the clients outlook doesn't fail?

    - And the most important, How can I block a certain user to not let the server recieve e-mail from it? (in order to identify the user and remove the virus) I have the IP of the machine.


    Using Plesk 7.5.2, Linux RHES 3, Double Xeon 2.8, 2Gb RAM
  2. justyxxxx

    justyxxxx Guest

    Use top to see if some of your qmail related processes are running really high or if there's another process that's causing the problem. There were some bugs previous to 7.5.2 that caused this but since you're using 7.5.2, then that might not be your problem.

    I would check to see what your concurrencylocal, concurrencyremote, and queuelifetime values are set to. These are found in /var/qmail/control/
    To clear the messages out faster, you might change the value in queuelifttime to 3600 which is 1 hour so they don't just sit in there (you can leave it like that or change it back later - I just leave mine like that). If it's remote emails, then try uping the value of the concurrencyremote file. I've been told increasing the remote and local values too high can in some cases actually hurt the system rather than improve it. But you can experiment with it.

    You'll need to stop and start qmail after making any changes. You might also consider using the new reject feature (in the control panel) which can lower the queue dramatically.
    Try doing it for all domains on your server or the ones that you consider have the most emails coming thru them.
    I have found that doing the above generally can fix the clients having problems sending and receiving once the emails get down lower. I've had problems such as this in the past and the combination of all of the above have corrected the problem.

    About blocking the user, if you have firewall, then I would think you should be able to block the ports for that ip address from hitting your mail server. I would just block all ports from that ip. The Plesk firewall might have this capability.
  3. leobag

    leobag Guest

    Are these only found in the directory above - with a Plesk v7.5 system?
  4. justyxxxx

    justyxxxx Guest


    I'm using Redhat Enterprise 3 with Plesk 7.5.2 and that's where they're found on mine. I'm not sure about earlier versions of Redhat or different Linux distributions though.
  5. leobag

    leobag Guest

    thanks justy,

    are these separate files located in this directory, or are they configurable options inside some other conf file?
  6. justyxxxx

    justyxxxx Guest

    these are all separate files. If you'll just open them using a text editor, you should already see something in them. You would just edit these and then restart qmail.
  7. littlefrog

    littlefrog Regular Pleskian

    Jul 30, 2008
    Likes Received:
    Please note that if these files do not exist then you will need to create them.

    Some installations of Qmail do not have them there by default so it uses the default settings.

    If you create them and then restart qmail it will use the settings files instead.

    Here are the values I have used on all my servers.

    concurrencylocal - Amount of deliveries to local mailboxes at a time. Set to 120

    concurrencyremote - Amount of deliveries to remote mailboxes at a time. Set to 120

    What i mean by setting the values is create a file if the file does not exist and the only thing in the file will be the setting.

    Hope that helps
  8. justyxxxx

    justyxxxx Guest

    I second his statement:

  9. leobag

    leobag Guest

    just to make sure, is it as simple as:

    "echo 120 > concurrencyremote"

    in the right directory (/var/qmail/control - in my case)?

    anything special about permissions?

    Also, do you know what the default values are (if the file is not there), or how to find them out (where to look, what command to run to find out)?

    Thanks guys.
  10. littlefrog

    littlefrog Regular Pleskian

    Jul 30, 2008
    Likes Received:

    Well the information can be found at Qmail.org

    Here it is so you don't have to go searching.

    Life with Qmail

    Read section 3.1. Configuration Files. It will explain a lot more then the few files that were discussed here.

    Otherwise Try to make out this below... pastes a mess but if you can understand it ... its useful

    Control Default Used by Purpose
    badmailfrom none qmail-smtpd blacklisted From addresses
    bouncefrom MAILER-DAEMON qmail-send username of bounce sender
    bouncehost me qmail-send hostname of bounce sender
    concurrencyincoming none /service/qmail-smtpd/run max simultaneous incoming SMTP connections
    concurrencylocal 10 qmail-send max simultaneous local deliveries
    concurrencyremote 20 qmail-send max simultaneous remote deliveries
    defaultdelivery none /var/qmail/rc default .qmail file
    defaultdomain me qmail-inject default domain name
    defaulthost me qmail-inject default host name
    databytes 0 qmail-smtpd max number of bytes in message (0=no limit)
    doublebouncehost me qmail-send host name of double bounce sender
    doublebounceto postmaster qmail-send user to receive double bounces
    envnoathost me qmail-send default domain for addresses without "@"
    helohost me qmail-remote host name used in SMTP HELO command
    idhost me qmail-inject host name for Message-ID's
    localiphost me qmail-smtpd name substituted for local IP address
    locals me qmail-send domains that we deliver locally
    me FQDN of system various default for many control files
    morercpthosts none qmail-smtpd secondary rcpthosts database
    percenthack none qmail-send domains that can use "%"-style relaying
    plusdomain me qmail-inject domain substituted for trailing "+"
    qmqpservers none qmail-qmqpc IP addresses of QMQP servers
    queuelifetime 604800 qmail-send seconds a message can remain in queue
    rcpthosts none qmail-smtpd domains that we accept mail for
    smtpgreeting me qmail-smtpd SMTP greeting message
    smtproutes none qmail-remote artificial SMTP routes
    timeoutconnect 60 qmail-remote how long, in seconds, to wait for SMTP connection
    timeoutremote 1200 qmail-remote how long, in seconds, to wait for remote server
    timeoutsmtpd 1200 qmail-smtpd how long, in seconds, to wait for SMTP client
    virtualdomains none qmail-send virtual domains and users