Issue Problems migrating from Ubuntu, 12.5 to Debian, 12.5 - Permission denied (publickey,password)

[fsc2400]

Hello,

I'm a beginner and don't normally run Linux servers. Problem is: I've got a server running Ubuntu 14.04 that I have to migrate to a new server which is running Debian 7. My only goal is to save and migrate the data from the old server that will get deleted after (so even if I break something that won't matter).

Both servers are running Plesk 12.5.

From the Info log:

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That is a critical error, migration was stopped.
[2016-09-25 23:32:07][INFO] START: Check connections
[2016-09-25 23:32:10][INFO] FINISH: Check connections
[2016-09-25 23:32:10][INFO] Check migration compatibility of source and target Plesk versions
[2016-09-25 23:32:10][INFO] Check that all required components are installed on source Plesk
[2016-09-25 23:32:10][INFO] START: Fetch basic information about resellers, clients and domains data from source servers
[2016-09-25 23:32:10][INFO] Deploy migration agent to 'my.ip.my.ip'
[2016-09-25 23:32:11][ERROR] Failed to fetch basic information about resellers, clients and domains data from source servers
Cause: Command execution failed on the local server with non-zero exit code.
command: rsync -l --chmod=Fu=r,Du=rwx,go= -e 'ssh -i /usr/local/psa/var/modules/panel-migrator/sessions/20160924212714/ssh-keys/id_dsa.my.ip.my.ip -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no' /usr/local/psa/var/modules/panel-migrator/sessions/20160924212714/ssh_upload.1 [email protected]:/tmp/plesk_panel_migrator/version
exit code: 255
stdout: 
stderr: Permission denied (publickey,password).

rsync: connection unexpectedly closed (0 bytes received so far) [sender]
rsync error: unexplained error (code 255) at io.c(605) [sender=3.0.9]

That is a critical error, migration was stopped.

I have attached the relevant parts if the Debug Log as well.

Is there anyone who knows what my problem is? Can anybody help me? I've tried everything that I found on the Plesk forums and kb.plesk.com.

Thank you!

 

[Mr.D]

Hello,

Please try to fix your issue using the following KB articles:
https://kb.plesk.com/en/129172
https://kb.plesk.com/en/129028
https://kb.plesk.com/en/128255

 

[fsc2400]

Thank you!

I have tried the KB articles you've posted. Unfortunately, they couldn't resolve my problem.

I have the latest version of Plesk 12.5 installed on both servers.

 

[Mr.D]

Hello,

In such case I suggest You to contact to Plesk support.
https://www.plesk.com/contact-us/support/#content-body