Problems with Emails or Qmail not sure.

[GeneralSquall]

Hey guiys I just upgraded Plesk 7.0.4 to 7.5.4 now I am getting clients along with myself unable to send emails from Outlook.

Webmail sends fine. Emails are received by Outlook fine other than the one account listed below.

but cant send.

Error 1 - sending
Task 'SWH - Support - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Error 2 - Checking
Task 'Checking for new mail in subscribed folders on SWH - Support.' reported error (0x8004DF0B) : 'Outlook is unable to download folder (null) from the IMAP e-mail server for account SWH - Support. Error: The connection to the server is unavailable. Outlook must be online or connected to complete this action. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

 

[GeneralSquall]

Anyone?????

 

[phoenixisp]

What do your logs say?

 

[GeneralSquall]

which logs should I check, this is a first as far as any problem with email.

 

[phoenixisp]

I'm not sure which OS you're using, but try looking at:

/usr/local/psa/var/log/maillog

 

[GeneralSquall]

Running on RHel3 look at the location that you suggested and found this:

Sep 29 17:25:30 standardwebhost qmail: 1128039930.837728 warning: unable to stat mess/18/778499
Sep 29 17:25:30 standardwebhost qmail: 1128039930.845056 warning: unable to stat mess/19/778500
Sep 29 17:25:30 standardwebhost qmail: 1128039930.851533 warning: unable to stat mess/20/778501
Sep 29 17:25:30 standardwebhost qmail: 1128039930.852436 warning: unable to stat mess/21/778502
Sep 29 17:25:30 standardwebhost qmail: 1128039930.853279 warning: unable to stat mess/22/778503
Sep 29 17:25:37 standardwebhost spamd[18894]: clean message (0.6/5.0) for [email protected]:110 in 6.3 seconds, 3104 bytes.
Sep 29 17:25:37 standardwebhost qmail: 1128039937.167062 delivery 167: success: did_1+0+2/did_0+0+1/
Sep 29 17:25:37 standardwebhost qmail: 1128039937.167154 status: local 0/10 remote 0/20
Sep 29 17:25:37 standardwebhost qmail: 1128039937.167166 end msg 622773
Sep 29 17:26:01 standardwebhost pop3d: Connection, ip=[66.98.137.17]
Sep 29 17:26:01 standardwebhost pop3d: IMAP connect from @ [66.98.137.17]INFO: LOGIN, user=support, ip=[66.98.137.17]
Sep 29 17:26:01 standardwebhost pop3d: 1128039961.400408 LOGOUT, user=support, ip=[66.98.137.17], top=0, retr=0, time=0, stls=1, rcvd=24, sent=97, maildir=/var/qmail/mailnames/btt-scripts.com/support/Maildir
Sep 29 17:27:01 standardwebhost pop3d: Connection, ip=[66.98.137.17]
Sep 29 17:27:01 standardwebhost pop3d: IMAP connect from @ [66.98.137.17]INFO: LOGIN, user=support, ip=[66.98.137.17]
Sep 29 17:27:01 standardwebhost pop3d: 1128040021.664790 LOGOUT, user=support, ip=[66.98.137.17], top=0, retr=0, time=0, stls=1, rcvd=24, sent=97, maildir=/var/qmail/mailnames/btt-scripts.com/support/Maildir
Sep 29 17:27:27 standardwebhost imapd: Connection, ip=[69.239.104.53]
Sep 29 17:27:27 standardwebhost imapd: IMAP connect from @ [69.239.104.53]INFO: LOGIN, user=james, ip=[69.239.104.53], protocol=IMAP
Sep 29 17:28:00 standardwebhost pop3d: Connection, ip=[66.98.137.17]
Sep 29 17:28:00 standardwebhost pop3d: IMAP connect from @ [66.98.137.17]INFO: LOGIN, user=support, ip=[66.98.137.17]
Sep 29 17:28:00 standardwebhost pop3d: 1128040080.946837 LOGOUT, user=support, ip=[66.98.137.17], top=0, retr=0, time=0, stls=1, rcvd=24, sent=97, maildir=/var/qmail/mailnames/btt-scripts.com/support/Maildir
Sep 29 17:28:05 standardwebhost imapd: Connection, ip=[69.239.104.53]
Sep 29 17:28:05 standardwebhost pop3d: Connection, ip=[69.239.104.53]
Sep 29 17:28:05 standardwebhost imapd: IMAP connect from @ [69.239.104.53]INFO: LOGIN, user=james, ip=[69.239.104.53], protocol=IMAP
Sep 29 17:28:05 standardwebhost pop3d: IMAP connect from @ [69.239.104.53]INFO: LOGIN, user=info, ip=[69.239.104.53]
Sep 29 17:28:05 standardwebhost pop3d: 1128040085.826193 LOGOUT, user=info, ip=[69.239.104.53], top=0, retr=0, time=0, rcvd=24, sent=4911, maildir=/var/qmail/mailnames/btt-scripts.com/info/Maildir
Sep 29 17:28:05 standardwebhost pop3d: Connection, ip=[69.239.104.53]
Sep 29 17:28:06 standardwebhost pop3d: IMAP connect from @ [69.239.104.53]INFO: LOGIN, user=new_install, ip=[69.239.104.53]
Sep 29 17:28:06 standardwebhost pop3d: 1128040086.539511 LOGOUT, user=new_install, ip=[69.239.104.53], top=0, retr=0, time=0, rcvd=24, sent=167, maildir=/var/qmail/mailnames/btt-scripts.com/new_install/Maildir

 

[GeneralSquall]

I just saw this aswell once I refreshed it

Sep 29 17:33:00 standardwebhost pop3d: Connection, ip=[66.98.137.17]
Sep 29 17:33:00 standardwebhost pop3d: IMAP connect from @ [66.98.137.17]INFO: LOGIN, user=support, ip=[66.98.137.17]
Sep 29 17:33:00 standardwebhost pop3d: 1128040380.983134 LOGOUT, user=support, ip=[66.98.137.17], top=0, retr=0, time=0, stls=1, rcvd=24, sent=97, maildir=/var/qmail/mailnames/btt-scripts.com/support/Maildir
Sep 29 17:33:09 standardwebhost qmail: 1128040389.954254 starting delivery 171: msg 622760 to remote [email protected]
Sep 29 17:33:09 standardwebhost qmail: 1128040389.954337 status: local 0/10 remote 1/20
Sep 29 17:33:09 standardwebhost qmail: 1128040389.961481 delivery 171: deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/
Sep 29 17:33:09 standardwebhost qmail: 1128040389.961553 status: local 0/10 remote 0/20
Sep 29 17:33:19 standardwebhost imapd: 1128040399.379590 LOGOUT, user=james, ip=[69.239.104.53], headers=0, body=1107, rcvd=370, sent=7228, maildir=/var/qmail/mailnames/standardwebhost.com/james/Maildir

 

[jamesyeeoc]

That particular error is probably due to the fact that "ientrynetwork.net" is not responding on port 25, and even their www site requires a login to view it.

You can also try forcing a re-install of the courier-imap package

Have you already increased your MAXPERIP value? Default is 4, way too low....

 

[GeneralSquall]

I have the max IP set to 40.. I will try forcing IMAP reinstallas as you said below.