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Problems with Plesk upgrade from 9.5.3 to 10.4.4 on red hat enterprise linux 5

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by TarasS, Apr 11, 2012.

  1. TarasS

    TarasS Basic Pleskian

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    I have tried to upgrade Plesk panel from version 9.5.3 to 10.4.4 using installer # sha1sum -b /root/install/parallels_installer_v3.11.0_build111102.18_os_RedHat_el5_x86_64
    49739d3c373ec7b2af2f204be94c3319c6f531fc */root/install/parallels_installer_v3.11.0_build111102.18_os_RedHat_el5_x86_64

    # cat /etc/redhat-release
    Red Hat Enterprise Linux Server release 5.8 (Tikanga)

    # uname -a
    Linux myserver.com 2.6.18-164.6.1.el5xen #1 SMP Tue Oct 27 11:45:55 EDT 2009 x86_64 x86_64 x86_64 GNU/Linux

    # more /tmp/plesk_10.4.4_installation.log

    ===> Installing phpMyAdmin
    Trying to create pmadb... done
    done
    ===> Installing /usr/sbin/suexec replacement
    Trying to backup original /usr/sbin/suexec... done
    `/usr/local/psa/suexec/psa-suexec' -> `/usr/sbin/suexec'
    Trying to set up APS controller database... Attempting to check APS db connection via ODBC, using /usr/bin/isql (empty output is good)
    /usr/bin/isql: relocation error: /usr/lib64/libmyodbc3.so: symbol strmov, version libmysqlclient_15 not defined in file libmysqlclient.so.15 with link time reference
    Failed, rc = 127.
    Failed to establish test connection. Cleaning up.

    ERROR while trying to establish test connection to APS database via ODBC
    Check the error reason(see log file: /tmp/plesk_10.4.4_installation.log), fix and try again


    **** Product post-install for BASE failed.

    ***** problem report *****
    ERROR while trying to establish test connection to APS database via ODBC
    Check the error reason(see log file: /tmp/plesk_10.4.4_installation.log), fix and try again
    STOP Bootstrapper 10.13.4 post-install for BASE AT Tue Apr 10 12:04:02 CDT 2012
    To complete product installation one should run bootstrapper script:
    /usr/local/psa/bootstrapper/pp10.13.4-bootstrapper/bootstrapper.sh repair

    I have seen a lot of similiar problems on this forum and tried fixes described in KB: http://kb.parallels.com/en/111904 and http://kb.parallels.com/en/111611

    I have no problems with connecting to MySQL using command:
    # mysql -h 127.0.0.1 -P 3306 -uadmin -p`cat /etc/psa/.psa.shadow`
    Welcome to the MySQL monitor. Commands end with ; or \g.
    Your MySQL connection id is 199
    Server version: 5.5.22-cll MySQL Community Server (GPL) by Atomicorp

    Copyright (c) 2000, 2011, Oracle and/or its affiliates. All rights reserved.

    Oracle is a registered trademark of Oracle Corporation and/or its
    affiliates. Other names may be trademarks of their respective
    owners.

    Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

    mysql> quit
    Bye

    Can anyone help me to solve this issue?!
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. TarasS

    TarasS Basic Pleskian

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    Thank you, Igor.
    This has worked for me!
     
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