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proftpd Failed to retrieve directory listing

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by scool, Mar 30, 2011.

  1. scool

    scool Basic Pleskian

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    Greetings to everyone.
    After updating to the plesk latest version 10.1.1 my customers are having problem connecting to ftp.

    information :
    Plesk panel 10.1.1 on Centos 5.5 x64
    Linux version 2.6.18-194.32.1.el5 (mockbuild@builder10.centos.org) (gcc version 4.1.2 20080704 (Red Hat 4.1.2-48)) #1 SMP Wed Jan 5 17:52:25 EST 2011

    Every hosting client try to connect with passive mode to ftp get the following error
    Error: Connection timed out
    Error: Failed to retrieve directory listing

    I advise them to use active transfer mode. Some of them got it to work. some of them no.
    this happens only after updating to plesk 10.1.1

    am i missing something i have to configure myself?
    i also have installed a brand new certification to secure panel from geotrust. do you think that this causing errors?

    i really appreciate your help.
    thx in advance.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. scool

    scool Basic Pleskian

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    i also have installed a brand new certification to secure panel from geotrust. do you think that this causing errors?

    On my other 2 webservers running the same configuration i dont have any problems.
    same version, same os , but without ssl certificate.

    The new ssl is affecting ftp connections?
     
    Last edited: Apr 2, 2011
  4. scool

    scool Basic Pleskian

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    Can you provide plz the above information ?

    The conclusion is that no one can use passive mode, and some hosting clients not even active transfer mode.
    Any tips?
     
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