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qmail/pop3 connection timeout for one user

Discussion in 'Plesk for Linux - 8.x and Older' started by jstrebel, Feb 8, 2006.

  1. jstrebel

    jstrebel Guest

    WE host about 40 domains, all are working flawlessly. WE have one client though whom cannot connect to the mail server.

    They cant ping it, they cant telnet to it.
    We tried ports 25/465 and 110/995

    It just keeps saying "server connection has timedout"

    We can see it fine, they cannot.

    They dont have any firewall software running.

    Any ideas where to start looking for this?

    FYI- i am bit of novice.
    plesk 7.5.2
  2. jwdick

    jwdick Guest

    If you can see it and ping it, then the problem probably still lies with the client. They say they don't have a firewall running, but if they have Windows XP with service pack 2 running on their local machine, it includes a built in firewall.
  3. jstrebel

    jstrebel Guest

    They assure me windows firewall it tunred off

    no nortons,

    It was working fin 5-6 days ago.. then just started timing out

    They are using thier full email address as login, etc etc etc

    tried ditching outlook express and setting them up on thunderbird.. same scenerio. times out