Renew Licence key = Blank page

[Thomas Gonzalez]

I'm running a plesk 9.3 under centos 5.3.

When I want to renew the plesk licence key, I've got a lovely white page (no errors, no messages, nothing).

Any ideas ? Does I can upgrade it under the shell ? and how ?

Ps: I've update plesk 8.6 to 9.0.1; etc. until the 9.3

Thanks

 

[IgorG]

Any errors in /var/log/sw-cp-server/error_log ?

 

[Thomas Gonzalez]

The most recurrents errors :

(mod_fastcgi.c.2582) FastCGI-stderr: PHP Notice: Undefined variable: session in /usr/local/psa/admin/plib/modules/fileserver/fileserver_common.php on line 2
PHP Fatal error: Call to a member function chkLevel() on a non-object in /usr/local/psa/admin/plib/modules/fileserver/fileserver_common.php on line 2

2010-02-09 10:14:26: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
2010-01-22 14:20:38: (connections.c.299) SSL: 1 error:14094415:SSL routines:SSL3_READ_BYTES:sslv3 alert certificate expired

PHP Notice: Undefined index: recipients in /usr/local/psa/admin/plib/MailQueue.php on line 1107
PHP Notice: Undefined index: timestamp in /usr/local/psa/admin/plib/MailQueue.php on line 951

Is it helpfull ?

 

[IgorG]

Usually it is related to uncompleted upgrade for psa-fileserver package. Make sure that this package was upgraded and you have version for your current Plesk version. You can find this package for your OS and platform here https://autoinstall.plesk.com/PSA_9.3.0/ and manually update it.

 

[Thomas Gonzalez]

I will try tonight, thanks.

 

[Thomas Gonzalez]

My psa-fileserver package seems to be ok. I've try a manual upgrade to be sure, the result was nothing to upgrade :S

I look a while if package didn't upgrade all are for Plesk 9.3

Is it a specific rpm for the key licence managing ? I don't really understand because all works except when I click on Recover a new licence I've got a white page with nothing...

Is it possible to upgrade it in console ?

 

[IgorG]

Yes, just download latest version of this package for your OS and platform and upgrade it with 'rpm -Uvh psa-.....rpm'

 

[Thomas Gonzalez]

Repaired. Thanks. You're the best !

 

[dastrophy]

Many, many thanks for this!
Had the same problem of a blank page, and searched everywhere - checked that log and found out it was ATIS manager, which I update manually, and now everything works again