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Resellers cannot see their accounts after migration

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by MikeFP, May 31, 2011.

  1. MikeFP

    MikeFP Guest

    Hello all,

    I really hope you can help me. I just finished migrating from one Plesk 10.2 server to another 10.2 server using Plesk Migration Manager. After the move, resellers started complaining that they could not see any of their domains.

    Looking into it, all accounts are transferred successfully - BUT:

    1. When I go to "Customers", all customers are listed with the default root "Provider" - not the reseller as provider (which is the case on the old server). See "CustomerList.jpg" attachment.
    2. When I click one of the "Customers", the "Provider" in the right side reports correctly - ie. the reseller. See "Customer.jpg" attachment.

    Please note that I deliberately blanked out irrelevant info from the screenshots for security reasons...

    How did I get into this mess - and even more important - out of it again? Any help is most appreciated.

    Attached Files: