Issue "Resource limits exceeded by reseller account" notice but account is within limits or unlimited

[MHC_1]

Server operating system version

Alma Linux 9.7

Plesk version and microupdate number

Obsidian 18.0.77#2

This morning we received this notification email from Plesk:

​ ​

​ The 'M H' account is approaching or already exceeded the limits: Traffic: Unlimited / 107128.3 MB/month Used / Unlimited​

But the M H reseller account is well within all its visible limits:


So what gives? Why is this false notice being sent?
The only reference I could find is this:

Resource limits exceeded by reseller account

Hey Guys, I've got Plesk 12.5 installed on my CentOS 6 Server. I keep getting an email daily saying: The '123456' account is approaching or already exceeded the limits: Mobile Sites: 01 used / 0 This is my own account, I ran a trial of Duda mobile but it wasnt what I wanted so I uninstalled...

talk.plesk.com

Which is extremely old. Anyways, I have done this repair but the notification issue remains.

Any other places to fix for this?

 

[Sebahat.hadzhi]

@MHC_1 , could you please navigate to Service Plans > Reseller Plans > plan assigned to the user from notification and confirm what is configured for "Traffic" and "Notify when traffic usage reaches"?

 

[MHC_1]

@MHC_1 , could you please navigate to Service Plans > Reseller Plans > plan assigned to the user from notification and confirm what is configured for "Traffic" and "Notify when traffic usage reaches"?

Thank you

this is the Service Plans --> Reseller Plan --> (the default plan)