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restore backup

M

MOUCHON STEPHANE

Guest
I have some problem with a restore of complete server backup :

The error message is

<response>
<errcode>1000</errcode>
<errmsg>pmm utility 'Conflict Resolver' raised an exception. Error code is: 255
See pmmcli.log to find out detailed information on this</errmsg>
</response>


it seems that it is due to the creation of files in the directory /usr/local/psa/rsession/ during the process.

There no customer 's session during the process, it is not a production server.

My file is up to 7Go. I have some 35 go files to restore. Is it possible to make that with plesk ????

The backup utility is very bugged. It seems that the backup utility cannot be use in production.

How do you work for securised this product ?

Thanks by advance

Regards
 
Not enough information. Could you please provide related error messages from pmmcli.log?
 
error message

extract of my file /usr/local/psa/PMM/pmmcli.log


14951: 2010-03-31 14:09:59,706 INFO Clone restore session from session 20100331140523761 started
14951: 2010-03-31 14:09:59,706 INFO Create restore session 20100331140959569 started
14951: 2010-03-31 14:09:59,779 INFO Initialized restore session 20100331140959569
14951: 2010-03-31 14:10:10,366 INFO Create restore session 20100331140959569 done
14951: 2010-03-31 14:10:10,367 INFO Clone restore session 20100331140959569 from session 20100331140523761 done
14951: 2010-03-31 14:10:34,645 DEBUG /usr/local/psa/PMM/rsessions/20100331140959569/restore.xml copied to /usr/local/psa/PMM/rsessions/20100331140959569/restore.xml.conflicted
14951: 2010-03-31 14:10:34,709 INFO Executing <subprocess[15201] '/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/backup/Conflicts/Runner.php --resolve-conflicts --plesk-dump=/usr/local/psa/PMM/rsessions/20100331140959569/dump.xml --owner-guid=8fd222dc-15d3-4be5-be79-69039a1f83ed --restore-specification=/usr/local/psa/PMM/rsessions/20100331140959569/restore.xml.conflicted --conflicts-description=/usr/local/psa/PMM/rsessions/20100331140959569/conflict_description --conflicts-resolution-rules=/usr/local/psa/PMM/rsessions/20100331140959569/conflict_resolution_rules --restore-specification-out=/usr/local/psa/PMM/rsessions/20100331140959569/restore.xml --session-path=/usr/local/psa/PMM/rsessions/20100331140959569'>
14951: 2010-03-31 14:10:43,346 INFO Subprocess raised ExecuteException: Subprocess <subprocess[15201] '/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/backup/Conflicts/Runner.php --resolve-conflicts --plesk-dump=/usr/local/psa/PMM/rsessions/20100331140959569/dump.xml --owner-guid=8fd222dc-15d3-4be5-be79-69039a1f83ed --restore-specification=/usr/local/psa/PMM/rsessions/20100331140959569/restore.xml.conflicted --conflicts-description=/usr/local/psa/PMM/rsessions/20100331140959569/conflict_description --conflicts-resolution-rules=/usr/local/psa/PMM/rsessions/20100331140959569/conflict_resolution_rules --restore-specification-out=/usr/local/psa/PMM/rsessions/20100331140959569/restore.xml --session-path=/usr/local/psa/PMM/rsessions/20100331140959569'> was finished with exit code 255
== STDOUT ====================

== STDERR ====================
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 46 bytes) in /usr/local/psa/admin/plib/backup/Conflicts/ConflictsDoc.php on line 1386

14951: 2010-03-31 14:10:43,347 CRITICAL PMMUtility exception:
Subprocess <subprocess[15201] '/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/backup/Conflicts/Runner.php --resolve-conflicts --plesk-dump=/usr/local/psa/PMM/rsessions/20100331140959569/dump.xml --owner-guid=8fd222dc-15d3-4be5-be79-69039a1f83ed --restore-specification=/usr/local/psa/PMM/rsessions/20100331140959569/restore.xml.conflicted --conflicts-description=/usr/local/psa/PMM/rsessions/20100331140959569/conflict_description --conflicts-resolution-rules=/usr/local/psa/PMM/rsessions/20100331140959569/conflict_resolution_rules --restore-specification-out=/usr/local/psa/PMM/rsessions/20100331140959569/restore.xml --session-path=/usr/local/psa/PMM/rsessions/20100331140959569'> was finished with exit code 255
== STDOUT ====================

== STDERR ====================
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 46 bytes) in /usr/local/psa/admin/plib/backup/Conflicts/ConflictsDoc.php on line 1386

Traceback (most recent call last):
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 1846, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 1695, in resolve_conflicts
return ActionRunner(ResolveConflictsAction, resolve_conflicts_task_description, None).doActivity()
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 75, in doActivity
result = self.processor.doActivity()
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 1070, in doActivity
rsession.resolveConflictsOnce(rsession.get_plesk_actual_dump(),self.get_resolve_conflicts_task_description().get_conflict_resolution_rules())
File "/usr/local/psa/admin/share/pmmcli/pmmcli_session.py", line 328, in resolveConflictsOnce
self.__doResolveConflictsOnce(plesk_actual_dump, conflict_resolution_rules_object)
File "/usr/local/psa/admin/share/pmmcli/pmmcli_session.py", line 325, in __doResolveConflictsOnce
pmm_conflict_detector.ConflictResolver.run(owner_guid, plesk_actual_dump, stored_restore_specification, self.__restore_specification, self.__conflict_description, stored_conflict_resolution_rules, self.__session_path)
File "/usr/local/psa/admin/share/pmmcli/pmm_conflict_detector.py", line 128, in run
raise PMMUtilityException('Conflict Resolver', x)
PMMUtilityException: was finished with exit code 255

14951: 2010-03-31 14:10:43,348 INFO Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>1000</errcode>
<errmsg>pmm utility 'Conflict Resolver' raised an exception. Error code is: 255
See pmmcli.log to find out detailed information on this</errmsg>
</response>
 
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 46 bytes) in /usr/local/psa/admin/plib/backup/Conflicts/ConflictsDoc.php on line 1386
Click to expand...

The problem is caused by memory lack for PHP operation. Check following parameter for admin's PHP and try to increase it.

# grep memory_limit /usr/local/psa/admin/conf/php.ini
memory_limit = 128M
Click to expand...

134217728 bytes = 128M
 
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