Restore error code=2

[GiulianoP]

Hi all,

I use Plesk 9.2.1 with Ubuntu 8.04 32bit.
I have created some backup files with this command:

/usr/local/psa/bin/pleskbackup --clients-name --from-file=/disk/customers/customers.txt --output-file=/disk/bk/customer.txt

Now I try to restore the data in the virtual machine server with the same ip and same license.

I use this command:

/usr/local/psa/bin/pleskrestore --restore /disk/bk/customer.txt -level clients -verbose

I have this error:

pmm-ras-error (Error code=1)
=========STDOUT==========
Archiver error: unable to extract files from /disk/bk/customer.txt
============================
=========STDERR=============

============================

I have try to ri-create the backup file and copy it to the VM but don't change any.
I have 50GB of disk free and ownership and permission of /disk directory are rights.

I don't understand the problem....

Any idea?

Thanking in advance and sorry for my english.

Giuliano

 

[Denis Sirochenko]

Hello,

Take a look at the following Knowledge Base article:

[How to] Cannot upload modified backup with option "Download backup file to your personal workstation"
http://kb.odin.com/en/6136

I hope it helps.

Regards,
Denis.