Issue rouncube webmail not working

[canabice90]

Server operating system version

ubuntu 18

Plesk version and microupdate number

Obsidian 18

hello i just installed plesk , i set up email added all the dns records on contabo dns space , when im trying to log in into rouncule it gives my webmail.mydomain/rouncube
it keeps saying my site is not accessible

 

[Peter Debik]

Could it be that the Fail2Ban Roundcube jail is blocking your IP as there have been some invalid previous login attempts to the mailbox?

 

[Kaspar]

hello i just installed plesk , i set up email added all the dns records on contabo dns space , when im trying to log in into rouncule it gives my webmail.mydomain/rouncube
it keeps saying my site is not accessible

Note that webmail is accessible via webmail.mydomain.com. Not via webmail.mydomain.com/rouncube

 

[canabice90]

Could it be that the Fail2Ban Roundcube jail is blocking your IP as there have been some invalid previous login attempts to the mailbox?

i doubt so cause this is a new domain and a new ip just did the installation , when i click on the webdomain.mydomain doesnt work , and im a freelancer did the same set up for a client today it worked fine but for this other client im facing this issue cant access webmail

 

[canabice90]

Note that webmail is accessible via webmail.mydomain.com. Not via webmail.mydomain.com/rouncube

both same problem

 

[Peter Debik]

Is Webmail enabled in the "Mail Settings" of the domain (= is a webmail client selected from the drop down box)?