Screenshots

[sashman13]

Server operating system version

centos

Plesk version and microupdate number

18.0.43 Update #1

Having an issue with a few sites screenshots timing out on the call to Plesk Screenshot Service. It looked like cloudflare may have blocked their app with their bot fighting algorithm. Turned that off, whitelisted the Amazon ASN and even turned off cloudflare proxy, but the shots.plesk.com call still doesn't seem to want to go through. It times out with the "page cannot be loaded in 12 seconds" error message. The home page itself loads in about a second. It's only 3-4 sites out of 100+. Any ideas here?

 

[Maarten]

Is this the issue you're having?

Resolved - What IPs to exclude ?

Alright so the question is perhaps strange, but here's the case: Whenever Cloudflare challenge is forced, then Wordpress Toolkit has logically to do that challenge for sure. But there must be a way to exclude that, what is the IP address I should put in the cloudflare firewall to exclude (I've...

talk.plesk.com

If not, is there anything related to this issue in /var/log/plesk/panel.log?

 

[sashman13]

No issue in panel.log. The issue is that the url the system makes to generate the screenshot is timing out on plesk's side. When the system generates the screenshot it calls :

https://shots.plesk.com/?url=http%3A%2F%2Fwww.sitename.com%2F&product=Plesk%2F18.0.43&type=jpeg&width=1600&height=1200&scale=1&delay=0&cache=3600&sign=d87da0fda856ea53c5e24dedfd6073069e2b4ff1554a0979e18c66ce54d29b57

This one will throw an error because I replaced the sitename. It should be clear sailing to the system as cloudflare proxy is now off. Even when it was on I was not seeing the attempt in the CF firewall as blocked. Feel as though Plesk wptoolkit should have it's own screenshot service instead of using an external one.