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Screenshots

sashman13

New Pleskian
Server operating system version
centos
Plesk version and microupdate number
18.0.43 Update #1
Having an issue with a few sites screenshots timing out on the call to Plesk Screenshot Service. It looked like cloudflare may have blocked their app with their bot fighting algorithm. Turned that off, whitelisted the Amazon ASN and even turned off cloudflare proxy, but the shots.plesk.com call still doesn't seem to want to go through. It times out with the "page cannot be loaded in 12 seconds" error message. The home page itself loads in about a second. It's only 3-4 sites out of 100+. Any ideas here?
 
Is this the issue you're having?


If not, is there anything related to this issue in /var/log/plesk/panel.log?
 
No issue in panel.log. The issue is that the url the system makes to generate the screenshot is timing out on plesk's side. When the system generates the screenshot it calls :


This one will throw an error because I replaced the sitename. It should be clear sailing to the system as cloudflare proxy is now off. Even when it was on I was not seeing the attempt in the CF firewall as blocked. Feel as though Plesk wptoolkit should have it's own screenshot service instead of using an external one.
 
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