serious issue during attempted upgrade..

[j0sh]

I have a plesk panel server, and attempted to do an upgrade.. i am getting this:

Installing the package psa-qmail-rblsmtpd-0.88-cos5.build1011110330.18.x86_64
Installing the package plesk-mail-qc-driver-10.11.0-cos5.build1011110331.11.x86_64
Installing the package php5-ioncube-loader-4.0.7-11030112.x86_64
Checking for custom ionCube loader... done
Trying to register the ionCube loader... done
Installing the package psa-php5-configurator-1.6.1-cos5.build1011110330.18.noarch
Installing the package sw-sso-2.6-11033111.noarch
warning: /etc/sso/sso_config.ini saved as /etc/sso/sso_config.ini.rpmsave
unable to write 'random state'

DB file already exists, updating...
Restarting SWsoft control panels server... not running. Duplicate config variable in conditional 1 global/SERVERsocket==:8443: fastcgi.server
2011-04-06 15:30:37: (configfile.c.838) source: /usr/share/sw-cp-server/applications-conf.sh line: 103 pos: 14 parser failed somehow near here: (EOL)
2011-04-06 15:30:37: (configfile.c.838) source: /etc/sw-cp-server/config line: 13 pos: 1 parser failed somehow near here: (EOL)
[FAILED]
Restarting SWsoft control panels server... not running. [ OK ]

Installing the package plesk-skins-10.11.0-11020911.noarch
Installing the package perl-Log-Log4perl-1.28-11021518.x86_64
Installing the package pp-sitebuilder-skins-5.2.0-34849.11032401.noarch
Installing the package pp-sitebuilder-default-templates-5.2.0-34849.11032401.noarch
Installing the package perl-Unicode-Stringprep-1.103-11022213.x86_64
Installing the package perl-Net-IDN-Nameprep-1.100-11022213.x86_64
Installing the package perl-Net-IDN-Encode-1.100-11022213.x86_64
Installing the package plesk-billing-plugins-10.11.0-cos5.build1011110331.11.x86_64
Restarting SWsoft control panels server... stale pidfile. Duplicate config variable in conditional 1 global/SERVERsocket==:8443: fastcgi.server
2011-04-06 15:31:15: (configfile.c.838) source: /usr/share/sw-cp-server/applications-conf.sh line: 103 pos: 14 parser failed somehow near here: (EOL)
2011-04-06 15:31:15: (configfile.c.838) source: /etc/sw-cp-server/config line: 13 pos: 1 parser failed somehow near here: (EOL)
[FAILED]

I have customers and such on my server and cannot afford more issues, please any help i can get would be very very very grateful! i have always used cpanel and have never had this much trouble

 

[IgorG]

/etc/sw-cp-server/config line: 13 pos: 1

Check this file at least on line 13 position 1. Did you edit this file?

 

[beamerboyle]

Hi

I had the same thing the update hung after

Stopping mail handlers tmpfs storage.....

then restart produces this

Starting SWsoft control panels server...Duplicate config variable in conditional 1 global/SERVERsocket==:8443: fastcgi.server
2011-04-07 07:34:45: (configfile.c.838) source: /usr/share/sw-cp-server/applications-conf.sh line: 103 pos: 14 parser failed somehow near here: (EOL)
2011-04-07 07:34:45: (configfile.c.838) source: /etc/sw-cp-server/config line: 13 pos: 1 parser failed somehow near here: (EOL)

There is no line 13 in /etc/sw-cp-server/config
and /usr/share/sw-cp-server/applications-conf.sh is dynamic but from what i can tell :

103 alias.url = (
104 "/sitebuilder/skins/branding" => "/usr/local/psa/var/branding/sb/skins",
105 "/sitebuilder" => "/usr/local/sb/htdocs",
106 )

which is under fastcgi.server = (

and help on this would be greatly appreciated

my next line of thought is along the duplicate config variable lines

 

[IgorG]

Could you please post content of your file /etc/sw-cp-server/config here?
What is your pre-upgrade Plesk version and what is version of autoinstaller you use?

 

[IgorG]

Also if it is possible, could you please grant me access to your server for performing investigation of this strange issue? You can send it to me in PM.

 

[beamerboyle]

server.modules = ()
server.document-root = "/dev/null"
server.port = 10001
server.bind = "127.0.0.1"
server.pid-file = "/var/run/sw-cp-server.pid"
server.errorlog-use-syslog = "disable"
server.errorlog = "/var/log/sw-cp-server/error_log"
server.username = "sw-cp-server"
server.groupname = "sw-cp-server"

include_shell "/usr/share/sw-cp-server/applications-conf.sh"





I've pm'd you thankyou

 

[IgorG]

Thank you! I have forwarded it to Plesk developers. They will check issue directly on your server soon. I will update thread with results of investigation as soon as I receive it.

 

[IgorG]

Do you perform upgrade via CLI autoinstaller utility or via Plesk interface?

 

[beamerboyle]

through plesk interface to start then CLI trying to get it to fix it's self after plesk was unavailable. your help is appreciated.

 

[IgorG]

I have received following developer's recommendation:

The customer run upgrade via /usr/local/psa/admin/sbin/autoinstaller --install-system-only --select-release-latest

This command doesn't really upgrade plesk to recent version, but install system components.

So for customer:
1. Get recent version of paralles installer
2a. For interactive upgrade simply run of autoinstaller, then select Plesk 10.2.0, and proceed to wizard
2b. If customer prefer non-interactive installation he should run autoinstaller --select-release-latest --upgrade-installed-components

 

[beamerboyle]

[root@Silhosting ~]# /usr/local/psa/admin/sbin/autoinstaller --select-release-latest --upgrade-installed-components
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 17%..27%..36%..46%..56%..66%..75%..85%..95%..100% was finished.
File downloading sitebuilder.inf3: 21%..33%..45%..57%..70%..82%..94%..100% was finished.
File downloading sso.inf3: 22%..35%..48%..60%..73%..86%..100% was finished.
File downloading setemplates.inf3: 18%..41%..65%..100% was finished.

.
.
.
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.
.


File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/pba/perl-Params-Validate-0.89-10120712.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/pba/perl-Pod-WSDL-0.05-10122810.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/pba/perl-SOAP-Lite-0.712-10120713.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/pba/perl-Text-Template-1.44-10120713.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/pba/perl-Unicode-Stringprep-1.103-11022213.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/pba/perl-XML-Filter-BufferText-1.01-10120713.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/pba/perl-XML-Validator-Schema-1.10-10120713.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/pba/perl-XML-Writer-0.611-10120713.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/pba/plesk-billing-plugins-10.11.0-cos5.build1011110331.11.x86_64.rpm: was skipped because of md5 checksum match.
File downloading SITEBUILDER_5.2.0/dist-rpm-RedHat-all-all/base/pp-sitebuilder-5.2.0-34849.11032401.noarch.rpm: was skipped because of md5 checksum match.
File downloading SITEBUILDER_5.2.0/dist-rpm-RedHat-all-all/base/pp-sitebuilder-default-templates-5.2.0-34849.11032401.noarch.rpm: was skipped because of md5 checksum match.
File downloading SITEBUILDER_5.2.0/dist-rpm-RedHat-all-all/base/pp-sitebuilder-skins-5.2.0-34849.11032401.noarch.rpm: was skipped because of md5 checksum match.
File downloading BILLING_10.2.0/dist-rpm-RedHat-all-all/packages/plesk-billing-10.2.0-20110331.12.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/bw/mod_bw-0.8-10120712.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/java/psa-mod_jk-1.2.31-10120712.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/java/psa-tomcat-configurator-10.11.0-cos5.build1011110330.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/ruby/psa-rubyrails-configurator-1.1.6-cos5.build1011110330.18.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/coldfusion/psa-coldfusion-support-10.11.0-cos5.build1011101207.12.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/miva/psa-miva-5.06-cos5.build1011110330.18.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/modules/firewall/psa-firewall-10.11.0-cos5.build1011110331.11.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/modules/vpn/psa-vpn-10.11.0-cos5.build1011110331.11.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/modules/fileserver/psa-fileserver-10.11.0-cos5.build1011110331.11.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/sshterm/SSHTerm-0.2.2-10.11030318.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/modules/watchdog/psa-watchdog-10.11.0-cos5.build1011110331.11.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/modules/csgs/cs-gs-2.0.0-cos5.build1011110331.11.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/mailman/psa-mailman-configurator-10.11.0-cos5.build1011110331.11.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/mail/psa-spamassassin-10.11.0-cos5.build1011110331.11.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/backup/psa-backup-manager-10.11.0-cos5.build1011110331.11.x86_64.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/backup/psa-ftputil-2.1.1-1.10120712.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/horde/psa-horde-3.3.10-cos5.build1011110330.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/horde/psa-imp-4.3.9-cos5.build1011110330.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/horde/psa-ingo-1.2.5-cos5.build1011110330.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/horde/psa-kronolith-2.3.5-cos5.build1011110330.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/horde/psa-mimp-1.1.3-cos5.build1011101207.12.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/horde/psa-mnemo-2.2.4-cos5.build1011110330.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/horde/psa-passwd-3.1.3-cos5.build1011110330.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/horde/psa-turba-2.3.5-cos5.build1011110330.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_10.2.0/dist-rpm-CentOS-5-x86_64/opt/atmail/psa-atmail-1.04-cos5.build1011110330.18.noarch.rpm: was skipped because of md5 checksum match.
Starting installation of packages
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
config updated
===> Updated /etc/psa/psa.conf
===> Preparing upgrade
Stopping psa... done
Stopping mail handlers tmpfs storage
psa is stopped
Stopping psa... done
Stopping mail handlers tmpfs storage
===> Cumulative database upgrade has been started
===> Upgrade completed.

ERROR: Unable to install the "perl-SOAP-Lite-0.712-10120713.x86_64" package.
Not all packages were installed.
Please, contact product technical support.

 

[j0sh]

to IgorG

content of that file is:


server.modules = ()
server.document-root = "/dev/null"
server.port = 10001
server.bind = "127.0.0.1"
server.pid-file = "/var/run/sw-cp-server.pid"
server.errorlog-use-syslog = "disable"
server.errorlog = "/var/log/sw-cp-server/error_log"
server.username = "sw-cp-server"
server.groupname = "sw-cp-server"

include_shell "/usr/share/sw-cp-server/applications-conf.sh"

Do you still want access to investigate? thanks again for the reply and looking into it!

Oh it was 10.1 to 10.2 i believe

 

[IgorG]

content of that file is:


server.modules = ()
server.document-root = "/dev/null"
server.port = 10001
server.bind = "127.0.0.1"
server.pid-file = "/var/run/sw-cp-server.pid"
server.errorlog-use-syslog = "disable"
server.errorlog = "/var/log/sw-cp-server/error_log"
server.username = "sw-cp-server"
server.groupname = "sw-cp-server"

include_shell "/usr/share/sw-cp-server/applications-conf.sh"

Do you still want access to investigate? thanks again for the reply and looking into it!

Oh it was 10.1 to 10.2 i believe

Did you try it? http://forum.parallels.com/showpost.php?p=443465&postcount=10

 

[beamerboyle]

I opened a support ticket with plesk who have been in and sorted the problem many thanks for all your help.

 

[IgorG]

I opened a support ticket with plesk who have been in and sorted the problem many thanks for all your help.

Could you please provide me ticket ID? I would like to review it.

 

[j0sh]

IgorC, i ran that command, and it says that it is already at 10.2, based on the way the upgrade failed, im not quite sure.. is their any posibility that the upgrade fixed itself? or do i need to delete some sort of cache before running that? thanks again for your help

 

[beamerboyle]

IgorG I've pm'd you the ticket number.

j0sh now that mines up and going again is it possible for you to list the files in /etc/sw-cp-server/applications.d

i think this might be part of the problem

 

[mygov]

I have the same situation. I tried to upgrade from 10.1.1 to 10.2.0.

Here the Log when i tried to upgrade with autoinstaller (/opt/psa/admin/bin/autoinstaller):

Setting up plesk-mail-qc-driver (10.11.0-ubuntu8.04.build1011110331.11) ...
System startup links for /etc/init.d/xinetd already exist.
Setting up psa-php5-configurator (1.6.1-ubuntu8.04.build1011110330.18) ... This module is already enabled!
Setting up psa-proftpd (1.3.3c-ubuntu8.04.build1011110330.18) ...
Setting up plesk-core (10.11.0-ubuntu8.04.build1011110331.11) ...
Installing new version of config file /etc/sw-cp-server/applications.d/plesk.conf ...
Installing new version of config file /etc/init.d/psa ...
Setting up psa-vhost (10.11.0-ubuntu8.04.build1011110330.18) ...
Setting up psa (10.2.0-ubuntu8.04.build1011110331.11) ...
Setting up sw-sso (2.6-11033111) ... DB file already exists. Let's check for upgrade
Restarting SWsoft control panels server... Duplicate config variable in conditional 0 global: var.sso_username
2011-04-10 00:26:20: (configfile.c.838) source: /usr/share/sw-cp-server/applications-conf.sh line: 72 pos: 11 parser failed somehow near here: (EOL)
2011-04-10 00:26:20: (configfile.c.838) source: /etc/sw-cp-server/config line: 13 pos: 1 parser failed somehow near here: (EOL) failed
Failed. Can not restart web server.
dpkg: error processing sw-sso (--configure):
subprocess post-installation script returned error exit status 1
Setting up libnet-idn-nameprep-perl (1.100-11022213) ...
Setting up libunicode-stringprep-perl (1.103-11022213) ...
Setting up libnet-idn-encode-perl (1.100-11022213) ...
Setting up plesk-billing-plugins (10.11.0-ubuntu8.04.build1011110331.11) ...
Restarting SWsoft control panels server...Duplicate config variable in conditional 0 global: var.sso_username
2011-04-10 00:26:21: (configfile.c.838) source: /usr/share/sw-cp-server/applications-conf.sh line: 72 pos: 11 parser failed somehow near here: (EOL)
2011-04-10 00:26:21: (configfile.c.838) source: /etc/sw-cp-server/config line: 13 pos: 1 parser failed somehow near here: (EOL) failed
Processing triggers for libc6 ...
ldconfig deferred processing now taking place
Errors were encountered while processing: sw-sso
E: Sub-process /usr/bin/dpkg returned an error code (1)
Synchronizing the Debian APT package index files...

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

When i try an apt-get upgrade, i get this strange message:

apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
2 not fully installed or removed.
After this operation, 0B of additional disk space will be used.
Do you want to continue [Y/n]? y
Setting up psa-backup-manager (10.11.0-ubuntu8.04.build1011110331.11) ...

Setting up sw-sso (2.6-11033111) ...

DB file already exists. Let's check for upgrade
Restarting SWsoft control panels server...Duplicate config variable in conditional 0 global: var.sso_username
2011-04-10 00:30:25: (configfile.c.838) source: /usr/share/sw-cp-server/applications-conf.sh line: 72 pos: 11 parser failed somehow near here: (EOL)
2011-04-10 00:30:25: (configfile.c.838) source: /etc/sw-cp-server/config line: 13 pos: 1 parser failed somehow near here: (EOL)
failed
Failed. Can not restart web server.
dpkg: error processing sw-sso (--configure):
subprocess post-installation script returned error exit status 1
Errors were encountered while processing:
sw-sso
E: Sub-process /usr/bin/dpkg returned an error code (1)

How can i solve now this issue!?

Thanks!

UPDATE:
I found now the solution

cd /etc/sw-cp-server/applications.d
mv sso-cpserver.conf sso-cpserver.conf__
mv 00-sso-cpserver.conf sso-cpserver.conf

After than you must try it again to update (autoinstaller)

UPDATE2:

hmm, its not really a solution. The installer is now successful but i can't open the interface in the Browser. The URL is switching fast from https://ip-address:8443/relay to https://hostname:8443/login.php3?window_id=&requested_url=https://hostname:8443/relay and back again.

Any ideas? ;/

UPDATE3:

Okey, i disabled now SSO:

/usr/local/psa/bin/sso --disable

 

[Carlos AlbertoO]

Same error here, try to update to 10.2.0 and now I can´t open the interface in the browser, etc....

 

[Carlos AlbertoO]

Using the manual upgrade via /usr/local/psa/admin/sbin/autoinstaller --install-system-only --select-release-latest

Now can enter in the interface in the browser.