Issue Server Error - 500 Plesk\Exception\Database

[seanfod]

Server operating system version

CentOS 7

Plesk version and microupdate number

18.0.60

Hi all

I am getting the following error when trying to log in to my Plesk control panel:

Server Error
500 Plesk\Exception\Database
DB query failed: SQLSTATE[HY000] [2002] Connection refused

Type Plesk\Exception\Database
Message DB query failed: SQLSTATE[HY000] [2002] Connection refused
File Mysql.php
Line 79

Any help would be greatly appreciated, as customers are messaging me left, right and centre because all websites are down!

Thanks in advance.

Quote Reply

 

[Kaspar@Plesk]

Have at the the Plesk Knowledge base for possible causes for this particular error.

I you need assistance don't hesitate tp contact Plesk support for help. To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk