1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Shared SSL Has Stopped Working

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by mikelegg, Jan 8, 2010.

  1. mikelegg

    mikelegg Guest

    0
     
    I just renewed the SSL Certificate that I use for shared SSL on one of my servers and when I tested the shared SSL links, I found none of them are working.

    It seems to be some sort of permissions issue, but when I try to access a site using https://sharedssldomain.tld/sslfolder/ I either get a 500 error, or in some cases an ASP script will load but all of the related images, css files and javascripts can't be found even though they are definitely on the server and used to work perfectly.

    It appears to be some sort of permissions problem but the permissions appear to be correct. ie. IUSER_domainname has read permissions on the files.

    Does anyone have any suggestions?
     
  2. mikelegg

    mikelegg Guest

    0
     
    Just upgraded to Plesk 9.3 in the hope that this may straighten things out, but alas it didn't help.

    What's weird is that ASP scripts will run via the shared ssl url, but no other file types will be served. So all images appear as broken links even though they're present and html pages return a 500 error.
     
  3. mikelegg

    mikelegg Guest

    0
     
    Actually, the problem is that ALL virtual folders have stopped working including Site Preview and virtual folders created by customers.
     
  4. mikelegg

    mikelegg Guest

    0
     
    Adding SSI support via the Plesk Web Hosting settings to both the shared hosting domain and the domains that utilised shared hosting fixed it.

    I don't understand what SSI has to do with it, but that's what fixed it.
     
  5. Michael Legg

    Michael Legg Guest

    0
     
    Created a new shared ssl folder and have the same problem again.

    Only this time turning SSL support off and on again DIDN'T fix it
     
  6. Michael Legg

    Michael Legg Guest

    0
     
    Is there any chance of getting someone from Parallels to look at my server and see if they can work out what's wrong?
     
  7. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,534
    Likes Received:
    1,239
    Location:
    Novosibirsk, Russia
    Affiliate:
    https://plesk.com/?a_aid=59ae552b0731c
    You should contact Parallels Support Team and grant access to you server via special form if you want fix directly on your server.
     
  8. Michael Legg

    Michael Legg Guest

    0
     
    Well, I've paid you $150.00 for "Support: Professional Service 1 hour" but I still can't submit a support request. I've completed the form 5 times now but it won't let me submit it. (There's no button to click)

    I don't know what more I can do to get help, so I'm posting here in the hope that someone from Parallels will respond.

    I tried to telephone the London office but the automated switch just kept sending me back to the same options over and over again.
     
  9. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,534
    Likes Received:
    1,239
    Location:
    Novosibirsk, Russia
    Affiliate:
    https://plesk.com/?a_aid=59ae552b0731c
    Try these phones:

    * Local: +1 (703) 579-0156
    * Toll-free: +1 (888) 811-2489
     
  10. Michael Legg

    Michael Legg Guest

    0
     
    Thanks Igor.

    I've been contacted by the support department and they are investigating now.
     
  11. mikelegg

    mikelegg Guest

    0
     
    The parallels support team have reported that there is a problem with ColdFusion and Windows 2008 Server which is causing this problem.

    So beware everyone ... If you are running Windows 2008 Server, you can't offer your customers Shared SSL if they have a ColdFusion web site!
     
    Last edited by a moderator: Mar 22, 2010
Loading...