Site keeps getting kicked out of dedicated application pool

[ChrissB]

We are running Plesk version 11.0.9 and every so often a few of our hosted sites gets taken out of the dedicated application pool automatically, and for whatever reason when this happens the sites gets a "500 internal server error".

All I need to do to get it going again is to start the dedicated application pool again and all is well. I have searched around for why this might be happening, but so far I haven't found a single topic, thread, website, or anything at all even describing this issue.

Does anyone have any insights on this?

 

[iopsec]

I have the same problem!

 

[ChrissB]

Does anyone have any suggestions?

 

[IgorG]

Look at this article http://kb.parallels.com/114882
Maybe you will find reason of your issue.

 

[ChrissB]

Look at this article http://kb.parallels.com/114882
Maybe you will find reason of your issue.

Thank you for the reply. However that does not address the issue. None of those topics are of any help and I have already explored that help page before posting this thread.

 

[IgorG]

In that case I suggest you contact Support Team. Experienced supporters will find a reason and fix this problem directly on your server.

 

[ChrissB]

In that case I suggest you contact Support Team. Experienced supporters will find a reason and fix this problem directly on your server.

I tried resolving the issue with support but they had no answers. It's the reason I finally turned to the forums.

Incidentally, the issue happened again today. But this time the site didn't go down entirely, the admin login for Wordpress gave an "Access Violation at 0303C55F" error. Turning on the dedicated application pool again fixed the issue.

 

[IgorG]

I tried resolving the issue with support but they had no answers.

Please send me Support Ticket ID in PM. I will check why support did not help you and why you did not continue ticket.