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sitebuilder doesn't work at all

Discussion in 'Plesk for Windows - 8.x and Older' started by blemming, Mar 31, 2005.

  1. blemming

    blemming Guest

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    After a fiasco caused by trying to upgrade from 7.0.3 to 7.5 I ended up having to install a clean install of 7.5 on a fresh server and restore all of my clients to the new server. (ouch)

    Anyways, after the fresh install the "Sitebuilder" software doesn't work. If you click the icon it pops up the three main options (admin login,etc). If you click a button a popup is generated and it is just blank for a few minutes until I get a CGI error.

    Any ideas where to start or how to fix?

    Thanks,

    david
     
  2. superm0nk

    superm0nk Guest

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    If you restored from backup, the appropriate DNS entries probably didn't get changed.

    1) Make sure you default DNS template is correct.

    2) Go to DNS page under the domain in question and click the Default button to revert to the default DNS template.

    This should add the A record for sitebuilder.domain.com, which is what was wrong when I upgraded. You can also manually add each A record, but I found it quicker to do the default template.
     
  3. blemming

    blemming Guest

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    Thanks for your reply.

    Its not the dns settings cause if you go to sitebuilder.mydomain.com it takes you to the default login page for sitebuilder. The problem is when you click on one of the three options listed (i.e. Login to Admin Panel, Login to Sitebuilder, Sitebuilder Wizard). I get the popup but nothing happens and I get a CGI timed out error
     
  4. cybernova

    cybernova Guest

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  5. nasal tuft

    nasal tuft Guest

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    Hey,

    I'm having the exact same problem, I not sure how cybernova post fixes this.
     
  6. OlegB

    OlegB Guest

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    Most probably that there are permissions issues on the server for Plesk groups (psacln). It's unable toget an access to some temporary folder/folders. To detect it it's needed to use any file tracing utilty.
     
  7. cybernova

    cybernova Guest

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    nasal....its not a fix...its just a work around for domains that are important to the hosting business (eventhough all clients are important..;))
     
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