• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Sitebuilder server URL. Ensure that this address resolves properly in DNS

K

kingent

Guest
When I try to setup the username and password it gives me a

Error: Unable to retrieve the information from the Sitebuilder system:
SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://sitebuilder.kingent.biz/ServiceFacade/SystemWebService.asmx?WSDL'

What am I doing wrong?
 
As I understand you are trying to make integration with Plesk, is that right? You need to make sure that Sitebuilder host which is defined in Sitebuilder configuration can be resolved properly. Please check the following:

# host kingent.biz
kingent.biz has address 208.109.185.135
kingent.biz mail is handled by 10 mail.kingent.biz.

# host sitebuilder.kingent.biz
Host sitebuilder.kingent.biz not found: 3(NXDOMAIN)

As you can see host kingent.biz is resolved properly but sitebuilder.kingent.biz host does not resolve at all. You need to create additional DNS records for Sitebuilder or update Sitebuilder hostname with help of 'sb_config' command to use different hostname which is already resolved properly.
For more information about 'sb_config' command please check Sitebuilder documentation: http://download1.parallels.com/SiteBuilder/4.2.0/doc/install/en_US/html/index.htm -> Configuring Plesk Sitebuilder after Installation
 
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