• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue SM service restarts/webmail timeouts

T

TheHostingHeroes

Basic Pleskian
HI

I've noticed when things like unsuspend/suspend run from Plesk it restarts the smartermail service briefly which causes webmail to timeout and kickout all users who were logged in. This has happened for years across all of our Plesk Windows Servers with smartermail.

We use Plesk 17 and SM15 and we would like this to be changed so sessions are not lost!
 
Starting from Plesk Onyx we have decreased number of situations when restart of SmarterMail service is performed.
When mail domain is suspended/unsuspended Plesk should not restart MailService anymore (this is valid for Plesk Onyx and SmarterMail >= 14.3). You have SM15, so this is strange, need to investigate this.

Can you please enable debug on your server as explained here https://kb.plesk.com/en/112125
and then send admin\logs\plesklog_debugYYYYmmdd.log file to me in private message for analysis.

Thank you
 
You must log in or register to reply here.

Similar threads

E
Issue dovecot Error "Timeout waiting for handshake response"
Replies
3
Views
1K
Sebahat.hadzhi
Sebahat.hadzhi
I
Issue Mail delivery deferred (4.4.2 delivery temporarily suspended)
Replies
1
Views
225
iainh
I
B
Issue High latency, unreliable performance & 522 errors on a Plesk server that ran fine for 6+ months
Replies
8
Views
2K
HHawk
HHawk
V
Issue Smarthost + SRS = relay?
Replies
2
Views
10K
vanlier
V
J
Issue Unable to Access Webmail through Plesk after service changed hands.
Replies
3
Views
3K
Peter Debik
P
Back
Top