1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Issue SmarterMail 16.x disabled domains block inbound emails

Discussion in 'Plesk Onyx for Windows' started by Joe Payne, Nov 8, 2017.

  1. Joe Payne

    Joe Payne New Pleskian

    4
    70%
    Joined:
    Aug 8, 2016
    Messages:
    16
    Likes Received:
    0
    Location:
    Southwest Florida
    We recently upgraded to Onyx and then upgraded to SM 16.

    Due to a change in how SM 16 handles inbound mail for disabled email domains, SM 16 will not accept email from a domain that is listed in SM and marked as disabled. This means that any hosting account who hosts the website in Plesk but keeps the email with another provider (gmail or anyone else) cannot email anybody on that SM server. SM will respond "550 domain is disabled"

    Has this been addressed in Plesk?

    Why is Plesk even creating an email domain when email services are not enabled for the website? This consumes a SM mailbox license and it creates a massive number of unnecessary email domains in the SM install.

    You can get around the issue by manually deleting the disabled domain in the SM admin UI. But doing that breaks the Plesk email setup - you can no longer activate email services for that domain within Plesk.
     
  2. Joe Payne

    Joe Payne New Pleskian

    4
    70%
    Joined:
    Aug 8, 2016
    Messages:
    16
    Likes Received:
    0
    Location:
    Southwest Florida
Loading...