Issue SmarterMail 16.x disabled domains block inbound emails

[Joe Payne]

We recently upgraded to Onyx and then upgraded to SM 16.

Due to a change in how SM 16 handles inbound mail for disabled email domains, SM 16 will not accept email from a domain that is listed in SM and marked as disabled. This means that any hosting account who hosts the website in Plesk but keeps the email with another provider (gmail or anyone else) cannot email anybody on that SM server. SM will respond "550 domain is disabled"

Has this been addressed in Plesk?

Why is Plesk even creating an email domain when email services are not enabled for the website? This consumes a SM mailbox license and it creates a massive number of unnecessary email domains in the SM install.

You can get around the issue by manually deleting the disabled domain in the SM admin UI. But doing that breaks the Plesk email setup - you can no longer activate email services for that domain within Plesk.

 

[Joe Payne]

Anyone?

 

[sonics]

Hello Joe

You can also set the domain manually inside Smartermail 16 to "external" for incoming mails and than it's working.

cheers chris

 

[sonics]

Hello

It would be great if there where a solution direclty inside plesk and not manually change config inside smartermail. in earlier version of plesk or smartermail the domain in smartermail was just renamed to youdomain.com.d and that worked great.

best regards chris