Issue smb_apsMetas table empty

[John W]

Server operating system version

CentOS 7.9.2009

Plesk version and microupdate number

18.0.68 Update #2

I was trying to update a WP admin password in WP Toolkit, but received the following error:
Unable to update site administrator settings: Unable to find row with id in smb_apsMetas table.

I followed instructions on https://support.plesk.com/hc/en-us/...ble-to-find-row-with-id-in-smb-apsMetas-table and found the error:
8905:6801596452811 DEBUG [dbquery] [89] SQL: SELECT `smb_apsInstances`.* FROM `smb_apsInstances` WHERE (((`smb_apsInstances`.`id` = 214)))

But step four, "SELECT * FROM smb_apsInstances WHERE id=214;" yielded no results.

Out of curiosity, "SELECT * FROM smb_apsInstances" returned:
Empty set (0.00 sec)

Is that normal? How can it be fixed? I ran all the repairs from the GUI to no avail.

Thanks,
John

 

[alvarezcruz]

Hi John!

Have you tried the last 2 steps of the guide? After the statement that says "if the issue persists." That fix should work in cases when it's not possible to find the records to restore. Just make sure you back up the database as instructed in the step 1 of that section.