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SMTP Authentication Credentials Rejected

Discussion in 'Plesk 11.x for Linux' started by flexage, Oct 17, 2012.

  1. flexage

    flexage New Pleskian

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    Hi Guys,

    I've just set up a new email account in Plesk 11 and I'm having a bit of trouble authenticating.

    I've tried 3 different email clients (Outlook/Thunderbird/eM Client) to no avail.

    IMAP connects and new mail is recieved... however SMTP rejects the user credentials (and I am 99% sure the credentials are correct and without typo's). Iam also fairly sure that that outlook managed to briefly authenticate over SMTP the first time I tried setting it up, as I received 2 outlook test messages. However moments later the credentials were just flat down rejected and have been ever since.

    Looking at the mail log I can see these errors:

    AFAIK I have configured all available settings in the Plesk frontend correctly, so I am unsure as to why these errors are occuring or how to fix them.

    If anyone has any insight I would very appreciative!

    Regards,

    Alex
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Try to rebuild mailserver settings with

    # /usr/local/psa/admin/sbin/mchk --without-spam
     
  3. abdi

    abdi Platinum Pleskian

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    Igor's suggession will help alot resolve the problem, however I also hope your are providing FULL email address and password as Username & Password for SMTP & POP3
     
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