Hi Guys,
I've just set up a new email account in Plesk 11 and I'm having a bit of trouble authenticating.
I've tried 3 different email clients (Outlook/Thunderbird/eM Client) to no avail.
IMAP connects and new mail is recieved... however SMTP rejects the user credentials (and I am 99% sure the credentials are correct and without typo's). Iam also fairly sure that that outlook managed to briefly authenticate over SMTP the first time I tried setting it up, as I received 2 outlook test messages. However moments later the credentials were just flat down rejected and have been ever since.
Looking at the mail log I can see these errors:
AFAIK I have configured all available settings in the Plesk frontend correctly, so I am unsure as to why these errors are occuring or how to fix them.
If anyone has any insight I would very appreciative!
Regards,
Alex
I've just set up a new email account in Plesk 11 and I'm having a bit of trouble authenticating.
I've tried 3 different email clients (Outlook/Thunderbird/eM Client) to no avail.
IMAP connects and new mail is recieved... however SMTP rejects the user credentials (and I am 99% sure the credentials are correct and without typo's). Iam also fairly sure that that outlook managed to briefly authenticate over SMTP the first time I tried setting it up, as I received 2 outlook test messages. However moments later the credentials were just flat down rejected and have been ever since.
Looking at the mail log I can see these errors:
Oct 18 05:35:40 tgdb postfix/smtpd[15876]: connect from host86-181-74-84.range86-181.btcentralplus.com[86.181.74.84]
Oct 18 05:35:41 tgdb postfix/smtpd[15876]: warning: SASL authentication failure: no secret in database
Oct 18 05:35:41 tgdb postfix/smtpd[15876]: warning: host86-181-74-84.range86-181.btcentralplus.com[86.181.74.84]: SASL DIGEST-MD5 authentication failed: One time use of a plaintext password will enable requested mechanism for user
Oct 18 05:35:42 tgdb postfix/smtpd[15881]: connect from host86-181-74-84.range86-181.btcentralplus.com[86.181.74.84]
Oct 18 05:35:43 tgdb postfix/smtpd[15881]: warning: SASL authentication failure: realm changed: authentication aborted
Oct 18 05:35:43 tgdb postfix/smtpd[15881]: warning: host86-181-74-84.range86-181.btcentralplus.com[86.181.74.84]: SASL DIGEST-MD5 authentication failed: authentication failure
AFAIK I have configured all available settings in the Plesk frontend correctly, so I am unsure as to why these errors are occuring or how to fix them.
If anyone has any insight I would very appreciative!
Regards,
Alex