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SMTP inbound queue

Ok not having any fun!!

AND I THOUGHT PLESK WOULD BE BETTER THEN HELM! HA

I am getting a little annoyed at somethings in plesk.

My mail is still getting stuck!!

Does Sw-Soft read these posts?

Thanks,
Adam
 
I have no clue, i have been running for the past few weeks with Kaspersky disabled and everything has been fine.


I do have Symantec AntiVirus Corp Edition installed but I don't believe its scanning my mail, wish Kaspersky would work.
 
Originally posted by Livewire
Hi Guys,

Had this problem with 7.5 on all 3 of the web servers i have; I uninstalled DR Web and Installed Symantec Anti-virus Corp edition (managed solution on our network) on 2 of the web servers. After a restart the messages start going to their inboxes.

However on the other web server the queue still continued to lock up, if you restarted it would clear down some messages but still would lock up after less than a hour.

So i preformed our in house fix to the other web server and its worked perfect ever since, however we did upgrade to 8.1 and dr web installed itself and the problems returned, did the same fix and its working ever since.

Tried for hours to figure out why the in house AV dosnt work with Plesk but ended up just giving up.

It has worked for me, hopefully it may have given some insight! ill gladfully look at anyones web server to see if theres anything i can do. mail me
Code: 
[email protected]
Click to expand...

So do you run with any AntiVirus software scanning mail?
 
Sorry it's taken me a while to post here.

Kaspersky is definitely the problem. After uninstalling it and going back to DR. Web all is fine and mail is flowing.

If you run your kaspersky from the command line you will see that the license is expired and all attempts to do anything causes a timeout.

Really nice of swsoft to allow this without any error reporting on something as crucial as virus protection.

If anyone has paid for the kaspersky add on I'd be interested to know if that eliminates the problem. I'm pretty sure that it is just a no license issue and not a malfunction of kaspersky. I use it on the desktops and it rules.

DUKom2
 
I have the same problem sinds today.
Already upgraded to plesk 8.1 from the moment it was there.

Now mails are not proccessing anymore.

Who has a sollution

I tryed everything that is in this thread.

Thx
 
Originally posted by DUKom2
Sorry it's taken me a while to post here.

Kaspersky is definitely the problem. After uninstalling it and going back to DR. Web all is fine and mail is flowing.

If you run your kaspersky from the command line you will see that the license is expired and all attempts to do anything causes a timeout.

Really nice of swsoft to allow this without any error reporting on something as crucial as virus protection.

If anyone has paid for the kaspersky add on I'd be interested to know if that eliminates the problem. I'm pretty sure that it is just a no license issue and not a malfunction of kaspersky. I use it on the desktops and it rules.

DUKom2
Click to expand...

I enabled DrWeb over the weekend and it has been working fine. Not sure why everyone else is having a problem, seems like kaspersky is the issue now.
 
Originally posted by hansenc
So do you run with any AntiVirus software scanning mail?
Click to expand...

SAVCE scans all files as it hits the drive; If i send a whole bunch of mails while im logged into the server i can see them all scan and send.
 
gentlemen, thank you for your reports. it is helpful very much.
we will investigate these issues painstakingly.
 
Originally posted by sshigin
gentlemen, thank you for your reports. it is helpful very much.
we will investigate these issues painstakingly.
Click to expand...

haha sure, i won't dare ask for an ETA on this one.
 
So... I seem to have the same problem on one of my servers. Thing is that the server had Kasperky ages ago, but it was uninstalled after a few days. I use Dr. Web now (DrWeb 4.33.0.10050, last update: 16.01.2007, additional license for it) but sometimes the SMTP queue just hangs.

To temporarily fix it, I only have to restart the Plesk Management Service, not the whole server or any MailEanble services. I'm running the latest MailEanble version (1.981) as all the previous version have security vulnerabilities on the POP3 service, however, I think the problem is caused by Plesk, not by the mail server.

Also, the MTA pickup event in MailEanble is enabled, but the 'Program to execute on mail file' is empty. Is that normal?

Also, most of the the entries in C:\PROGRA~1\SWsoft\Plesk\MAILSE~1\MAILEN~1\LOGGING\MTA\MTA-Debug-070117.log are like this:

01/17/07 00:17:39 Pre Pickup Event executing: 00C84B694FFF43F898F7DE98DBA58027.MAI SMTP
01/17/07 00:17:39 Pickup Event could not find path to executable (2): ( 00C84B694FFF43F898F7DE98DBA58027.MAI SMTP)
01/17/07 00:17:39 ME-MTA-022: Antivirus and other filters were bypassed because you are not licensed to use them. Please run your diagnostic report for more information.
Click to expand...

As far as I see in Plesk, my license is OK:
Key number PLSK.xxxxxxxx.xxxx
Next license key update Feb 26, 2007
Key expiration date Mar 8, 2007
.......................
Ability to use Spam Filter On
Ability to use Antivirus On
Click to expand...

and the additional license for Dr. Web:
Key number PLSK.xxxxxxxx.xxxx
Key name antivir-drweb-4
Next license key update June 2, 2007
Expiration date June 7, 2007
Click to expand...

By checking further the MTA log, I noticed the exact time the SMTP queue hung up:
01/17/07 03:15:26 Pre Pickup Event executing: ABFC915A551245449F8994AA3E2CAF04.MAI SMTP
01/17/07 03:15:26 Pickup Event could not find path to executable (2): ( ABFC915A551245449F8994AA3E2CAF04.MAI SMTP)
01/17/07 03:15:26 ME-MTA-022: Antivirus and other filters were bypassed because you are not licensed to use them. Please run your diagnostic report for more information.
01/17/07 03:15:31 Processing file AD025DC72BDA4237B6698EE27BA5E393.MAI from queue SMTP
01/17/07 03:15:31 Pre Pickup Event executing: AD025DC72BDA4237B6698EE27BA5E393.MAI SMTP
01/17/07 03:15:31 Pickup Event could not find path to executable (2): ( AD025DC72BDA4237B6698EE27BA5E393.MAI SMTP)
01/17/07 03:15:31 ME-MTA-022: Antivirus and other filters were bypassed because you are not licensed to use them. Please run your diagnostic report for more information.
01/17/07 04:10:54 ME-MTA-ROUTE [25BA53457C3D4DD2B0F173462E8BAB7B.MAI] from [SMTP] Connector queued to [SF] Connector as [DAE5400E19024B2CB025E0775AC10769.MAI]
01/17/07 04:10:54 ME-MTA-ROUTE [5F2C2598AFCB4684B9010002DB640A03.MAI] from [SMTP] Connector queued to [SF] Connector as [B6E9D873C668450FBFB02DE27D3C0650.MAI]
01/17/07 04:10:54 ME-MTA-ROUTE [9BE030F21D4B4827A8830A9FDBC04D2D.MAI] from [SMTP] Connector queued to [SF] Connector as [0A9FF85014A34D0E9F5310673D48A383.MAI]
01/17/07 04:10:54 ME-MTA-ROUTE [E77D8E468ADC4337B8EDE307DA390256.MAI] from [SMTP] Connector queued to [SF] Connector as [0FE4D78FCF4447BD9D41183B3840A2C2.MAI]
01/17/07 04:10:54 ME-MTA-ROUTE [AD025DC72BDA4237B6698EE27BA5E393.MAI] from [SMTP] Connector queued to [SF] Connector as [8056E04664B243B88FA911A57C72B6AA.MAI]
01/17/07 04:10:54 ME-MTA-ROUTE [9E5B1525640B483D8D482CF3DCB0507B.MAI] from [SMTP] Connector queued to [SF] Connector as [27829B5C92874F319A45B097ED56516A.MAI]
01/17/07 04:10:54 ME-MTA-ROUTE [8D856633F5E44ACA8943C59A673A217A.MAI] from [SMTP] Connector queued to [SMTP] Connector as [C451007B08D94EBE96E4E3776F04620A.MAI]
01/17/07 04:10:54 ME-MTA-ROUTE [ABFC915A551245449F8994AA3E2CAF04.MAI] from [SMTP] Connector queued to [SF] Connector as [DE1D0D6E6D1D48FF821DE79E4E555FA6.MAI]
01/17/07 04:10:54 ME-MTA-ROUTE [8D856633F5E44ACA8943C59A673A217A.MAI] from [SMTP] Connector queued to [SF] Connector as [1E14EC3DB6CF4116928352800B3DBA9E.MAI]
01/17/07 04:10:57 Processing file 004C388CA46C4167B345E07397605C99.MAI from queue SMTP
01/17/07 04:10:57 Pre Pickup Event executing: 004C388CA46C4167B345E07397605C99.MAI SMTP
01/17/07 04:10:57 Pickup Event could not find path to executable (2): ( 004C388CA46C4167B345E07397605C99.MAI SMTP)
01/17/07 04:10:57 ME-MTA-022: Antivirus and other filters were bypassed because you are not licensed to use them. Please run your diagnostic report for more information.
01/17/07 04:10:57 Processing file 019C8FB5CCEF4008A19879FA208620D2.MAI from queue SMTP
01/17/07 04:10:57 Pre Pickup Event executing: 019C8FB5CCEF4008A19879FA208620D2.MAI SMTP
01/17/07 04:10:57 Pickup Event could not find path to executable (2): ( 019C8FB5CCEF4008A19879FA208620D2.MAI SMTP)
01/17/07 04:10:57 ME-MTA-022: Antivirus and other filters were bypassed because you are not licensed to use them. Please run your diagnostic report for more information.
01/17/07 04:10:57 ME-MTA-ROUTE [004C388CA46C4167B345E07397605C99.MAI] from [SMTP] Connector queued to [SF] Connector as [F546CF831B544CDB9BFDE2912D5AFBA5.MAI]
01/17/07 04:10:57 Processing file 04FF373D25D541F3A72864B6C6BB9DEC.MAI from queue SMTP
01/17/07 04:10:57 Processing file EBF6BB9151C7434783E792352A5D539C.MAI from queue SF
01/17/07 04:10:57 Pre Pickup Event executing: 04FF373D25D541F3A72864B6C6BB9DEC.MAI SMTP
01/17/07 04:10:57 Pre Pickup Event executing: EBF6BB9151C7434783E792352A5D539C.MAI SF
01/17/07 04:10:57 Pickup Event could not find path to executable (2): ( EBF6BB9151C7434783E792352A5D539C.MAI SF)
01/17/07 04:10:57 Pickup Event could not find path to executable (2): ( 04FF373D25D541F3A72864B6C6BB9DEC.MAI SMTP)
Click to expand...

As you can see, between 03:15:31 and 04:10:54 no email was processed by the MTA agent (until I manually restarted the Plesk Management service).

Any ideas? I would really like to keep Dr. Web as an AV solution (since I payed $200 for it), but as a last resort, I can switch to ClamWin, as it's running fine on the other servers I have (there is a bit of load of the server when it scans, but I guess I can live with that).

Also, I'd like this fixed now, not in Q2'2007 when SWsoft "plans to improve it".
 
Ok... so I just checked another server that never had Kaspersky installed and has only ClamWin:

01/17/07 00:19:19 Pre Pickup Event executing: 0C1D8688F47A4922B5471D7D9542B1DE.MAI SMTP
01/17/07 00:19:19 Pickup Event could not find path to executable (2): ( 0C1D8688F47A4922B5471D7D9542B1DE.MAI SMTP)
01/17/07 00:19:19 ME-MTA-022: Antivirus and other filters were bypassed because you are not licensed to use them. Please run your diagnostic report for more information.
01/17/07 00:19:41 Processing file B10D93AC03FA40B982A1A17A335C7AAF.MAI from queue SMTP
01/17/07 00:19:41 Pre Pickup Event executing: B10D93AC03FA40B982A1A17A335C7AAF.MAI SMTP
01/17/07 00:19:41 Pickup Event could not find path to executable (2): ( B10D93AC03FA40B982A1A17A335C7AAF.MAI SMTP)
01/17/07 00:19:41 ME-MTA-022: Antivirus and other filters were bypassed because you are not licensed to use them. Please run your diagnostic report for more information.
01/17/07 05:00:24 ME-MTA-ROUTE [EE450F92C28349E59EE5B21AFDF28AE9.MAI] from [SMTP] Connector queued to [SF] Connector as [CF6F5E3A623D47C98363543DEBF9912A.MAI]
01/17/07 05:00:24 ME-MTA-ROUTE [D41736E74FA84E88BB37A862EADCF7B9.MAI] from [SMTP] Connector queued to [SF] Connector as [D63D3943F36C4126A4D8F79A6432A6E1.MAI]
01/17/07 05:00:24 ME-MTA-ROUTE [C30F49A900454DCFBB9EFCB787E8A6D8.MAI] from [SMTP] Connector queued to [SF] Connector as [E27F80137AF141B6A0BD8195952706B2.MAI]
01/17/07 05:00:24 ME-MTA-ROUTE [8D81D6E6C7104E3585F841F866184ED6.MAI] from [SMTP] Connector queued to [SF] Connector as [B6C15F99EC0C4FF4B685C54E60D4863F.MAI]
01/17/07 05:00:24 ME-MTA-ROUTE [5FB467F7B8754F08828DEC7C21E23AE6.MAI] from [SMTP] Connector queued to [SF] Connector as [62F3AD4E0A1447AD8B1FE9BB7B4BDD48.MAI]
01/17/07 05:00:24 ME-MTA-ROUTE [0C1D8688F47A4922B5471D7D9542B1DE.MAI] from [SMTP] Connector queued to [SF] Connector as [63B1CEC76BAE40818EEB127266D2A051.MAI]
01/17/07 05:00:24 ME-MTA-ROUTE [B10D93AC03FA40B982A1A17A335C7AAF.MAI] from [SMTP] Connector queued to [SMTP] Connector as [7FCFD8BA84D14E2E8A5E22B30E10C183.MAI]
01/17/07 05:00:24 ME-MTA-ROUTE [AB9F898C43BC425A8822D6D3480250A0.MAI] from [SMTP] Connector queued to [SF] Connector as [9FB9BC75DEAF43CB89C160C42A3DFDB5.MAI]
01/17/07 05:00:27 Processing file 002406B0BE5D473199CF5BC24E3BEE6F.MAI from queue SMTP
01/17/07 05:00:27 Pre Pickup Event executing: 002406B0BE5D473199CF5BC24E3BEE6F.MAI SMTP
01/17/07 05:00:27 Pickup Event could not find path to executable (2): ( 002406B0BE5D473199CF5BC24E3BEE6F.MAI SMTP)
01/17/07 05:00:27 ME-MTA-022: Antivirus and other filters were bypassed because you are not licensed to use them. Please run your diagnostic report for more information.
01/17/07 05:00:27 Processing file 0094B4A377A142A1909C29595F2A8E62.MAI from queue SMTP
01/17/07 05:00:27 Pre Pickup Event executing: 0094B4A377A142A1909C29595F2A8E62.MAI SMTP
01/17/07 05:00:27 Pickup Event could not find path to executable (2): ( 0094B4A377A142A1909C29595F2A8E62.MAI SMTP)
Click to expand...

No email was processed by the MTA Agent between 00:19:41 and 05:00:24. The only reason it started processing after 5:00 is because I have a scheduled task that restarts the Plesk Management Service.

I'm getting really worried about this...
 
I also found when I have hung email, when restarting the Plesk runtime service - it appears to process emails.

THIS NEEDS TO BE FIXED!

Where is SWSOFT?

Thanks,
Adam
 
Originally posted by impactgc
I also found when I have hung email, when restarting the Plesk runtime service - it appears to process emails.

THIS NEEDS TO BE FIXED!

Where is SWSOFT?

Thanks,
Adam
Click to expand...
swsoft is here and working over it just now for you.
please wait nearest update.
 
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