1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Smtp Traffic Calcuation problem

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by ElnazT, Dec 8, 2012.

  1. ElnazT

    ElnazT New Pleskian

    13
    60%
    Joined:
    Feb 21, 2012
    Messages:
    19
    Likes Received:
    0
    Hi
    I want to know how statistics.exe works in plesk panel?
    It calculates about 2 times more than what our mail server shows and I know the usage is as our mailserver shows.

    Any body can help me????



    Thanks
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,576
    Likes Received:
    1,244
    Location:
    Novosibirsk, Russia
    It depends on mailserver - it can be calculated from mailserver logs or requested by API request from mailserver.
     
  3. ElnazT

    ElnazT New Pleskian

    13
    60%
    Joined:
    Feb 21, 2012
    Messages:
    19
    Likes Received:
    0
    Is ti normal to calculate 2 times more than real traffic ? We use smartermail as our mail server.


    Thanks for respond
     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,576
    Likes Received:
    1,244
    Location:
    Novosibirsk, Russia
    It is difficult to say something useful without investigation this issue. Try to troubleshoot it with help of article http://kb.parallels.com/111289
    Or contact Support Team if you find nothing.
     
  5. ElnazT

    ElnazT New Pleskian

    13
    60%
    Joined:
    Feb 21, 2012
    Messages:
    19
    Likes Received:
    0
    Thanks IgorG ,
    How can I conyact suppoert team?

    tnx
     
  6. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,576
    Likes Received:
    1,244
    Location:
    Novosibirsk, Russia
  7. ElnazT

    ElnazT New Pleskian

    13
    60%
    Joined:
    Feb 21, 2012
    Messages:
    19
    Likes Received:
    0
    Hi,

    I just had a conversation with our mail server support , they said Plesk uses their API to collect information of mail server and said this difference is just caused by plesk.
    could you please help me?



    Thanks
     
  8. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,576
    Likes Received:
    1,244
    Location:
    Novosibirsk, Russia
    It is very difficult to investigate this issue with help of forum discussion only. Therefore I have suggested you contact Support Team. They will check and fix this issue directly on your server.
     
Loading...