• The new Python extension is now available. It allows customers to deploy and manage WSGI-based Python applications on their websites directly from Plesk.
  • The Plesk Mobile apps for iOS and Android and the Plesk Mobile Center extension have been deprecated, and are no longer available for new installations. In Plesk Obsidian 18.0.84, the Plesk Mobile Center extension will be removed from servers during the upgrade, and the Plesk Mobile apps will lose their server management features.
  • The Social Login extension has been deprecated and will be removed in Plesk Obsidian 18.0.84. After that, it will no longer be possible to log in to Plesk with a Google, Facebook, GitHub account, or with a passkey. Plesk usernames and passwords, as well as logging in with a WebPros Account, are not affected.

Resolved [Solved] Plesk CP returns error 500

mit

New Pleskian
Hey there.

My setup:
Ubuntu 18.04.6 LTS
Plesk Obsidian Version 18.0.38 Update #3

Today, I encountered the following issue (maybe this helps someone else):

Trying to access Plesk CP returned error 500 (no page shown, only got the error code).
My websites / mail services etc. were still available (fully, I believe).

Error logs

systemctl status mysql.service
DB query failed: SQLSTATE[HY000] [2002] No such file or directory

/var/log/mysql/error.log
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: innodb_empty_free_list_algorithm has been changed to legacy because of small buffer pool size. In order to use backoff, increase buffer pool at least up to 20MB.
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: Using mutexes to ref count buffer pool pages
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: The InnoDB memory heap is disabled
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: Mutexes and rw_locks use GCC atomic builtins
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: GCC builtin __atomic_thread_fence() is used for memory barrier
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: Compressed tables use zlib 1.2.11
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: Using Linux native AIO
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: Using SSE crc32 instructions
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: Initializing buffer pool, size = 128.0M
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: Completed initialization of buffer pool
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: Highest supported file format is Barracuda.
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: 128 rollback segment(s) are active.
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: Waiting for purge to start
2021-10-10 0:51:36 140176415194240 [Note] InnoDB: Percona XtraDB (Experts in Database Performance Management) 5.6.49-89.0 started; log sequence number 1951518509
2021-10-10 0:51:36 140176415194240 [Note] Plugin 'FEEDBACK' is disabled.
2021-10-10 0:51:36 140176415194240 [Note] Recovering after a crash using tc.log
2021-10-10 0:51:36 140176415194240 [ERROR] Can't init tc log
2021-10-10 0:51:36 140176415194240 [ERROR] Aborting

I managed to get Plesk working by deleting the TC log.
rm -f /var/lib/mysql/tc.log

No recent change done by me on Plesk nor OS level (besides installing updates weekly and having Plesk auto update enabled).

Cheers,
M.
 
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