Question SpamExperts with SmarterMail Enterprise

[rmj6969]

Need help with configuration of the SpamExprets extension working with SmarterMail Enterprise

 

[Kaspar]

Can you be more specific?

 

[rmj6969]

We are having trouble with bounce backs from some senders and have added those senders to Trusted senders, etc. within SpamExperts, however it still seems to block or bounce the sender. When we look at the Spam quarantine and do a search, find the sender, it will not allow us to release the sender email. So we figure we might have something setup wrong, HostGator will not help saying it's a 3rd party addon, SpamExprts says they cannot help because we are not the admin. Bottom line is we need help or direction for SpamExperts extension

 

[Kaspar]

Is that the Outbound spamfilter from SpamExperts or the inbound spamfilter?

 

[rmj6969]

Inbound, the error is below


SMTP error from remote mail server after end of data:
550 Message rejected due to senders DMARC policy

 

[Kaspar]

Did you set a local SPF rule in Tools & Settings > Mail Server Settings?

 

[rmj6969]

I don't see that option

 

[Maarten.]

It's nearly at the end of the Mail Server Settings page:

 

[rmj6969]

This in Plesk or SmarterMail?

 

[Maarten.]

This in Plesk or SmarterMail?

In Plesk: Tools & Settings > Mail Server Settings

 

[rmj6969]

This what I have

See attached

 

[Kaspar]

Looks like the Local SPF rule option isn't available on Plesk for Windows.

My suspicion is that the issue you're facing has to do with the way SmarterMail works with SRS (Sender Rewriting Scheme). However I am not 100% sure about this as I have no experience with SmarterMail. You could try to open a ticket with Plesk support to see if they are able to help you get this sorted. But as I expect this not a Plesk issue they might not be able to help you. Perhaps you'd have more luck trying to describe your issue on the SmarterMail forums.