Issue SRS not working

[HostingNet]

Hello,

The SRS is not working al mail that's being forwarded will not be send it wil stay deferred.

The error in the maillog is:

Nov 11 14:25:35 web postfix/smtp[20759]: BE84A60747: to=<[email protected]>, relay=vps.transip.email[2a01:7c8:7c8::126]:587, delay=11, delays=0.05/0.01/5.7/5.3, dsn=4.7.0, status=deferred (host relayhost[2a01:7c8:...::...] said: 421 4.7.0 No valid 'x-transip-mail-auth' DNS record found for 'accell.nl'. Please see https://... for more information. (3tFgdn5rNxz2ZNf5) (in reply to end of DATA command))

and the mail looks like this:

Received: by ...hostingnet.nu (Postfix, from userid 110)
id BE84A60747; Fri, 11 Nov 2016 14:25:24 +0100 (CET)
X-Spam-Checker-Version: SpamAssassin 3.3.2 (2011-06-06) on ....hostingnet.nu
X-Spam-Level:
X-Spam-Status: No, score=0.0 required=7.0 tests=none autolearn=ham
version=3.3.2
X-Original-To: info@domain
Delivered-To: info@domain
Received: from mail02.accell-group.com (mail02.accell-group.com
[194.150.56.158])
by ....hostingnet.nu (Postfix) with ESMTP id DE757606E6
for <info@domain>; Fri, 11 Nov 2016 14:25:23 +0100 (CET)
X-IronPort-AV: E=McAfee;i="5700,7163,8345"; a="1648395"
X-IronPort-AV: E=Sophos;i="5.31,621,1473112800"; d="pdf'?scan'208";a="1648395"
Received: from srv0264.accell-group.net ([172.23.10.152])
by relay02.accell-group.net with ESMTP; 11 Nov 2016 14:25:09 +0100
Received: from SRV0264.accell-group.net (172.23.10.152) by
SRV0264.accell-group.net (172.23.10.152) with Microsoft SMTP Server
(TLS) id 15.0.1178.4; Fri, 11 Nov 2016 14:25:07 +0100
Received: from SRV0200.accell-group.net (172.23.10.69) by
SRV0264.accell-group.net (172.23.10.152) with Microsoft SMTP Server
(TLS) id
15.0.1178.4 via Frontend Transport; Fri, 11 Nov 2016 14:25:07 +0100
Received: from ACEPNL1.ACCELL-GROUP.NET (172.23.3.200) by
SRV0200.accell-group.net (172.23.10.69) with Microsoft SMTP Server id
14.3.224.2; Fri, 11 Nov 2016 14:25:07 +0100
Date: Fri, 11 Nov 2016 14:25:07 +0100
From: <[email protected]>
To: <info@domain>
Message-ID: <-1670424861.11572.1478870707291.JavaMail.qejbsvr@ACEPNL1.ACCELL-GROUP.NET>
Subject: =?ISO-8859-1?Q?Specificatie_automatische_incasso=A03214687?=
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_11571_754967494.1478870707291"
X-PPP-Message-ID: <[email protected]>
X-PPP-Vhost: domain

And in the mail i don't see the forward address
can you help me to get SRS working?

Regards
John

 

[HostingNet]

Some help please

Regards
John

 

[HostingNet]

nobody?

Regards
John

 

[HostingNet]

Hi Plesk team,

Can you please help me on this problem.
My costumes can't forward mail to any other mail domain thats not running on my box.

Is there sorting missing in my postfix install?

Regards
John

 

[HostingNet]

Hi Plesk,

My customers can't forward mail to any other mail domain thats not running on my box.
relayhost is set
CentOS 6.8
Postfix 2.11.5-centos6.16102516

Regards
John

 

[Igor Losev]

Hi @HostingNet ,
Try to turn it off and update your Plesk Onyx to latest MU #7: Bug related to SRS was fixed (search for PPPM-5227 at https://docs.plesk.com/release-notes/17.0/change-log/ )
I hope it will help you.

 

[HostingNet]

Hi Igor,

Thanks for your reply.
I have done the update bud i can't fint the option to turn on/off SRS.

Regards
John

 

[Igor Losev]

To turn off SRS go to /etc/postfix/master.cf find line:

plesk_virtual unix - n n - - pipe flags=DORhu user=popuser:popuser argv=/usr/lib64/plesk-9.0/postfix-local -f ${sender} -d ${recipient} -p /var/qmail/mailnames

and add -s key to the end:

plesk_virtual unix - n n - - pipe flags=DORhu user=popuser:popuser argv=/usr/lib64/plesk-9.0/postfix-local -f ${sender} -d ${recipient} -p /var/qmail/mailnames -s

 

[HostingNet]

Hi Igor,
Thanks for your reply.

I have set the -s to the end.
SRS must now be on right?

Regards
John

 

[HostingNet]

Hi Igor,

I have done the -s:

plesk_virtual unix - n n - - pipe flags=DORhu user=popuser:popuser argv=/usr/lib64/plesk-9.0/postfix-local -f ${sender} -d ${recipient} -p /var/qmail/mailnames -s

Bud stil not working.
i also don't see srs header information in the mails.

Regards
John

 

[HostingNet]

Hi Igor,

I have done the -s:

plesk_virtual unix - n n - - pipe flags=DORhu user=popuser:popuser argv=/usr/lib64/plesk-9.0/postfix-local -f ${sender} -d ${recipient} -p /var/qmail/mailnames -s

Bud stil not working.
i also don't see srs header information in the mails.

Regards
John

 

[emilio-p]

Hi John,

Has this problem ever been resolved? I'm running into the same and doing the -s thing doesn't make a difference.

Kind regards,
Emile

 

[Bitpalast]

Users sometimes forget to restart the service after a configuration change. Did you restart SMTP service (e.g. postfix)?

 

[emilio-p]

Luckily I restarted it, but unfortunately it didn't help.
Looking at the output of

postqueue -p

I suspect it has to do with the transip.nl mailservice, because it appears the header are rewritten by the srs

0F71510E53E1     2790 Sun Oct 29 16:28:03  [email protected]
(host vps.transip.email[2a01:7c8:7c8::126] said: 421 4.7.0 No valid 'x-transip-mail-auth' DNS record found for 'gmail.com'. Please see https://www.transip.eu/question/110000764 for more information. (3yQ3694lbtz1BFNg) (in reply to end of DATA command))

 

[Bitpalast]

When you follow https://www.transip.eu/knowledgebase/article/349-getting-x-transip-mail-auth-error-trying-service/ you will probably find the solution.

 

[emilio-p]

If only it were that simple. The KB article refers to a situation in which mail from the (sub)domain isn't send, but my trouble only has to do with mail forwarding.