Statistics.exe crashes

[Alex K.]

Hello,

I'm using Plesk 8.6 on a Windows 2008 server.

This is a new server and I noticed that the statistics do not get updated.
I trying to manually run statistics.exe and it actually crashes.

I also trying to update but the version that i use seems to be the latest:
psa v8.6.0_build20080722.15 os_Windows 2003/2008

So what do i do?

Thanx
Alex

 

[Flagg]

Hello,

What errors do you get on the screen and Event Viewer, when statistics.exe crashes?

 

[Alex K.]

This is the error:

Log Name: Application
Source: Application Error
Date: 15/06/2009 14:31:44
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: IS-7743
Description:
Faulting application statistics.exe, version 8.600.0.0, time stamp 0x4885a085, faulting module MSVCR80.dll, version 8.0.50727.3053, time stamp 0x4889d619, exception code 0xc000000d, fault offset 0x00008aa0, process id 0xbd8, application start time 0x01c9edacdb8dd3f0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-06-15T11:31:44.000Z" />
<EventRecordID>224659</EventRecordID>
<Channel>Application</Channel>
<Computer>IS-7743</Computer>
<Security />
</System>
<EventData>
<Data>statistics.exe</Data>
<Data>8.600.0.0</Data>
<Data>4885a085</Data>
<Data>MSVCR80.dll</Data>
<Data>8.0.50727.3053</Data>
<Data>4889d619</Data>
<Data>c000000d</Data>
<Data>00008aa0</Data>
<Data>bd8</Data>
<Data>01c9edacdb8dd3f0</Data>
</EventData>
</Event>

 

[Maria m]

Hello,

If your current Plesk version is 8.6.0.0, then try the following:

1) update Plesk with the latest patch (Plesk 8.6.0.5):
http://download1.parallels.com/Plesk/Autoupdate/plesk_8.6.0.5_update080924.19.msp
release notes:
http://download1.parallels.com/Plesk/Autoupdate/plesk_8.6.0.5_update080924.19.htm

2) recalculate the statistics (you can recalculate it for all the domains at once or one by one):
http://kb.odin.com/en/1937

Hope it helps.

Regards,
Maria.

 

[Alex K.]

Hello,

Thank you for the input.

This is my version of Plesk:

psa v8.6.0_build20080722.15 os_Windows 2003/2008

Do i have to update?

 

[AlexeyY]

still problems

Hello,



If your current Plesk version is 8.6.0.0, then try the following:



1) update Plesk with the latest patch (Plesk 8.6.0.5):

http://download1.parallels.com/Plesk/Autoupdate/plesk_8.6.0.5_update080924.19.msp

release notes:

http://download1.parallels.com/Plesk/Autoupdate/plesk_8.6.0.5_update080924.19.htm



2) recalculate the statistics (you can recalculate it for all the domains at once or one by one):

http://kb.odin.com/en/1937



Hope it helps.



Regards,

Maria.

I've updated plesk to 8.6.0.5 and ran

C:\Program Files\Parallels\Plesk\admin\bin>statistics.exe --process-domains=<DOMAIN>



Statistic was calculated http://<domain>/plesk-stat/webstat/



but script (statistics.exe) didn't exits and "working" - it seems freeze...



before upgrade (8.6.0.1) on this domain statistics just crashes.



pls help

 

[Maria m]

Please try to use the "procmon" utility (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) to check if the "statistics.exe" process works. It is possible that you have a lot of data to recalculate and it can take a lot of time. Use the "statistics" word for procmon's filter.