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Stuck In Support Submisson Circle

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by simple, Mar 11, 2012.

  1. simple

    simple Guest

    0
     
    I have paid for a support option. I have the paypal receipt and a confirmation too.

    I cannot submit a support request, I am stuck in an eternal circle of needing to enter a support code. When I log in to 'my account' there is no details of any support code and nor can I find any clues on where it might be. It is not on the order confirmation or paypal information.

    Any ideas gratefully received.
     
  2. simple

    simple Guest

    0
     
    Update - After a little while, emails are sent with more information. I am glad they came, though I think it might be helpful to indicate in the first set of emails that further would come.
     
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