Stuck In Support Submisson Circle

[simple]

I have paid for a support option. I have the paypal receipt and a confirmation too.

I cannot submit a support request, I am stuck in an eternal circle of needing to enter a support code. When I log in to 'my account' there is no details of any support code and nor can I find any clues on where it might be. It is not on the order confirmation or paypal information.

Any ideas gratefully received.

 

[simple]

Update - After a little while, emails are sent with more information. I am glad they came, though I think it might be helpful to indicate in the first set of emails that further would come.